RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team.
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Operations - December 7, 2020 - 2 min read
We have implemented a Timed Hold feature. You can now set a status to change after X number of hours. This is useful for being able to hold a reservation for a potential guest, but have the units unblock automatically if they don’t reserve (by clicking on the link to pay and paying) in time. …
Operations - August 6, 2020 - 1 min read
Our default number of guests, when searching for availability on public reservation pages has always been two adults and zero children. The price that shows has been always based on that combination. Now, it is possible to set the default number, and the price showing will reflect any surcharge or discount for based on the …
Operations - July 3, 2020 - 1 min read
Many of our clients have multiple users, and wish to track which user added a reservation. We already do this with our Activity section, but now we have added another way, through a custom field. This is makes it easy to run reports to see which users added which reservations. Our users that requested this …
Automation - May 11, 2020 - 1 min read
It is now possible for guests to modify their reservations online – to be able to remove dates and/or rooms from their reservation. 1. Set up your Email Templates and Website Messages You will want two email templates one to be used in case of a cancellation one to be used in case of …
Announcements - April 24, 2020 - 1 min read
Previously it was necessary to use our discount options in order to arrive at weekly or monthly rates. But now, it is much easier thanks to dedicated fields within Rate Rules for setting these rates. Once these rates are set, they are automatically used once the reservation is at least 7 days (for weekly rates) …
Automation - February 11, 2020 - 1 min read
It is now possible for your guests to cancel online. We have created functionality where a link is generated by using {{cancellationlink}} which the guest can click to reach a page where they can cancel their booking. 1. Create header message, confirmation message, and email template (Website tab). 2. Set the fields in the Cancellation …
Design - December 18, 2019 - 1 min read
All of our current themes have been updated to include new CSS styling for our gift certificate pages. The new styles are all responsive design, meaning the gift certificate page will display nicely on all devices (such as mobile phones, tablets, computers). Select from one of our themes in your gift certificate settings section. Here …
Payments - July 14, 2019 - 1 min read
To add to our selection of payment methods, we now offer Stripe as an option. To set this up go to Website tab, Payment Methods, ADD, select Stripe. Then fill in these fields: Once set up, under Reservation Details, Payments, all of these options will be available:
Integrations - June 18, 2019 - 1 min read
We know a lot of our users are waiting patiently for our direct connection to Expedia. Please wait just a little bit longer as we are quite close to completion. About 80% of the project has been built, and now we are waiting on Expedia for answers to a couple of questions.
Payments - June 18, 2019 - 1 min read
#International: https://stripe.com/global Stripe supports local acquiring in 32 countries with another 9 currently in beta You can present in over 135+ currencies today Leverage international payment methods as well: https://stripe.com/docs/sources #POS Card Reader: As mentioned, down the line I could envision ReservationKey building an extension of your software to take in person payments which we built Stripe …