RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team.
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Operations - November 13, 2025 - 3 min read
The updated Availability Calendar Reports in ReservationKey now include a cleaner layout, modern themes, mobile-friendly design, and expanded customization. They’re easier to embed, quicker to navigate, and ideal for daily operations.
Operations - August 6, 2020 - 1 min read
Our default number of guests, when searching for availability on public reservation pages has always been two adults and zero children. The price that shows has been always based on that combination. Now, it is possible to set the default number, and the price showing will reflect any surcharge or discount for based on the …
Operations - July 23, 2019 - 1 min read
It is exciting to see our business grow, and that we are starting to show up on the radar of more and more companies. Just today Consumer Reports and ORBIS Research released a new report which lists ReservationKey as an industry “key player.” We didn’t buy the full report since it costs $3500+, but you …
Reporting - October 12, 2017 - 1 min read
ADR and RevPar, two important financial performance indicators used in the hotel industry, are now easily found in the report Income Summarized by Unit. Average Daily Rate, ADR, is one of the commonly used financial indicators in hotel industry used to measure how well a hotel performs compared to its competitors and itself (year over …
Reporting - September 28, 2017 - 1 min read
Something we meant to do for awhile, and now have completed, was to improve how the Reports menu works. Instead of one long column listing all our reports, we have now sorted them into topic areas which we makes it easier to find the report you are looking for. For users that only see some …
Announcements - September 26, 2017 - 1 min read
It is now possible to see when exactly an email sent from ReservationKey was opened. We automatically add tracking now to all emails sent from the system. When the email is opened ReservationKey records the time and location where it was opened. This is useful to verify that guess are receiving your emails and when …
Reporting - June 13, 2016 - 2 min read
Today we have added an option to make things easier to get started with Google Universal Analytics. Now, instead of having to figure out what code to paste into our tracking field, you can select Google Universal Analytics ID. Then you just enter your ID and we will take that ID and build the tracking …
Integrations - July 9, 2014 - 2 min read
If you are using our channel manager connection, myallocator.com, it is now possible to track commissions owed on reservations that come into ReservationKey through the channel manager. We’ve created a place in the channel manager setting to save how much commission is paid on each reservation you receive through third parties (OTAs). Once this is …
Announcements - May 7, 2014 - 2 min read
We’ve been working hard to make the forum more functional, especially to help with organizing and prioritizing requests that we receive. We now are sorting all messages into one of three categories – Technical Support, Feature Request, and Bug Reports. And from there we are connecting the post with the area of ReservationKey it is …
Reporting - September 17, 2013 - 1 min read
We recently completed a few reports. Take a look at Occupancy #2 for a breakdown by room/unit of occupancy for a given month. This report has these headings:# Nights Booked # Nights out of Service # Nights Total Average Occupancy Average Rate Total Charge Per Room And, we also now have two new tax reports. Both these …