RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team.
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Automation - February 6, 2026 - 4 min read
ReservationKey now offers flexible email template editing, letting you use a visual editor, paste raw HTML from external tools, or continue working with the legacy editor—without breaking your templates.
Design - January 16, 2026 - 4 min read
The new Media Library makes it easy to upload, organize, reorder, and manage images across your entire ReservationKey account, with faster uploads and a better guest viewing experience.
Operations - January 9, 2026 - 5 min read
Learn how to create a members-only ReservationKey booking page using a simple password overlay. This approach adds lightweight access control without guest accounts or backend changes; ideal for clubs, associations, and private properties that want to prevent casual bookings while keeping the reservation process easy to manage.
Operations - November 6, 2025 - 3 min read
We’re excited to introduce the ReservationKey Referral Rewards Program — a new way to thank you for spreading the word! Share your unique referral link or invite friends by email, and when they sign up, you’ll both receive an e-gift card worth half of their first month’s payment (up to $200). It’s our way of saying thanks for helping others discover ReservationKey!
Operations - July 21, 2025 - 3 min read
Make third-party tracking easier with our new unified reservationData layer. This update simplifies how ReservationKey integrates with tools like Sojern, Google Ads, and Meta Pixel by standardizing data and reducing manual customization.
Automation - January 27, 2025 - 3 min read
We are excited to announce the addition of text messaging to our platform! This new feature allows seamless communication with guests (and others). Some of the key functionality: Schedule Automated Messages: Create customizable templates to send messages automatically at predefined times. Smart Automation With Templates: Create reusable templates for your automations, enhanced with merge codes …
Announcements - May 5, 2023 - 1 min read
We have added a new icon to make it easy to see which guests have alerts set. Or, if no alert is set, an info icon shows. Both icons are clickable, which brings up a window showing the alert (if any), contact notes, and the guest’s complete history of reservation notes. Here, we can see …
Operations - June 4, 2021 - 3 min read
We now have an easy option for online check-in. Using the merge code {{checkinlink}} in an email template, your guests receive a clickable link to a form to complete the check in process online. The settings for this page are fully customizable, including what form fields to show (custom fields), and how many days prior …
Operations - December 7, 2020 - 2 min read
We have implemented a Timed Hold feature. You can now set a status to change after X number of hours. This is useful for being able to hold a reservation for a potential guest, but have the units unblock automatically if they don’t reserve (by clicking on the link to pay and paying) in time. …
Automation - August 18, 2020 - 1 min read
Of course a lot of what we do is helping our clients tweak their accounts to meet their needs. Sometimes what we explain in an email can also be useful to others, and good content for a blog post. Here, we are discussing about whether to hide the waiting list, or perhaps it may be …