We are excited to introduce our new Theme V3, a major system redesign focused on delivering a cleaner, simpler, and more modern user experience across both desktop and mobile. This update features a streamlined, single-row navigation bar, enhanced mobile scrolling, a simplified new account setup wizard, and significantly improved readability for key areas like reservation details and settings panels. Users are encouraged to switch to the V3 theme now via the Settings > Users section to enjoy the updated look and feel, which aims to make daily tasks smoother and more intuitive.
Discover our new AI Chat Support Tool — a smarter, faster way to get help. It searches through thousands of our past support tickets, forum posts, blogs, and videos to deliver instant, accurate answers. Whether you’re adding a new room or exploring advanced settings, the AI chat makes finding solutions simple and efficient — all while keeping our friendly human support just a click away.
Say goodbye to passwords and login codes. ReservationKey now supports passkeys for quick, secure sign-in using Face ID, fingerprint, or device PIN. Learn how to set it up in just a few steps.
We now have access to up to date exchange rates so that we can now offer the option to show a simple way for your guests to convert the total reservation price to their local currency. Even though your prices may be in one currency, now it is easy for guests to see the price …
We have added a new icon to make it easy to see which guests have alerts set. Or, if no alert is set, an info icon shows. Both icons are clickable, which brings up a window showing the alert (if any), contact notes, and the guest’s complete history of reservation notes. Here, we can see …
Previously it was necessary to use our discount options in order to arrive at weekly or monthly rates. But now, it is much easier thanks to dedicated fields within Rate Rules for setting these rates. Once these rates are set, they are automatically used once the reservation is at least 7 days (for weekly rates) …
We are happy to announce our new website construction is well under way and the site will be launched soon. Watch this space for further announcements.
Now it is super easy to get an overview of your activity for the day. Simply click the date bar and a summary of arrivals, staying, and empty rooms will show. This also shows outstanding balance, number of guests, and number of nights.
We have improved the look and feel of the correspondence window so that it is now more mobile friendly and also cleaner. Some of the key changes:– The editor toolbars are hidden by default– Cc, Bcc, Reply-To, Attachments are hidden unless the field contains data or the link to show is clicked– Much more useable …