Email templates are a core part of how ReservationKey communicates with guests, and we know that different users have very different needs when it comes to editing those templates. Some prefer a simple visual editor, while others want full control over their own HTML—often created in external email design tools.
To support all of these workflows, we’ve expanded and clarified the email template editing options in ReservationKey. This update gives you more control, better HTML preservation, and clear choices depending on how your templates are built.
ReservationKey now supports three primary ways to edit email templates:
The system remembers which editor was last used for each template, so your content won’t be unintentionally modified.
When creating a brand-new email template, you’ll start in the new visual editor by default.
This editor is designed to be:
It works well if you’re creating templates directly inside ReservationKey and don’t need advanced layouts or complex markup.
For users who build email templates outside of ReservationKey—using dedicated email template builders or custom HTML—the new “Edit as HTML” option is the key improvement.
When you click Edit as HTML, the editor switches to a plain text HTML view. From here, you can:
Once saved, ReservationKey remembers that this template is using the raw HTML editor, and future edits will return you directly to that same HTML view.
When a template is saved using the raw HTML editor:
This ensures that complex layouts, inline styles, and unsupported elements are preserved exactly as intended.
However, it’s important to understand what happens if you switch editors.
If you switch from raw HTML to the visual editor, the visual editor may not support all HTML elements. In that case:
If you switch back to Edit as HTML before saving, your original HTML is still intact. But once you save using the visual editor, the HTML will reflect that simplified structure.
The expanded preview view makes it easy to see exactly what is currently saved.
For customers who were using ReservationKey before the new editor was introduced, existing templates continue to behave exactly as expected.
If a template was last saved using the legacy editor, the system remembers that and opens it the same way. The legacy editor still includes:
You can continue editing these templates without changing your workflow.
If you decide to switch an existing template from the legacy editor to the new editor, you can do so manually by choosing Use New Editor.
From there, you still have the option to:
This gives you flexibility without forcing a migration.
With these updates, ReservationKey now supports all common email-template scenarios:
The system tracks your choice per template, helping prevent accidental changes.
These improvements are designed to make email template editing more predictable, flexible, and safe—especially for users working with custom HTML.
Whether you prefer a built-in editor or full control over your markup, ReservationKey now supports your workflow without forcing compromises.
If you have questions about which option is best for your templates, feel free to reach out.
Founded in 2007, ReservationKey was created to offer a simple, yet powerful and affordable solution for managing reservations and displaying availability online. Our goal is to deliver top-quality software that fulfills our users' needs - simple, efficient, and budget-friendly.
