Automation | May 11, 2020 | 1 min read
NEW: Online Modifications (and Cancellations)
It is now possible for guests to modify their reservations online – to be able to remove dates and/or rooms from their reservation. 1. Set up your Email Templates and Website Messages You will want two email templates one to be used in case of a cancellation one to be used in case of …
It is now possible for guests to modify their reservations online, including the ability to remove dates and/or rooms from their bookings. To set this up, you'll need to create two email templates: one for cancellations and one for modifications. Additionally, three website messages are needed: a page header message, a confirmation message after a cancellation, and a confirmation message after a modification. Once these elements are configured, you can finalize the setup by navigating to the Reservation Pages settings under the Website tab. Finally, make sure to include the modification merge code {{cancellationlink}} in your correspondence, such as in the initial confirmation email, and you can also find this link on the Reservation Details page under the More button.