RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team.
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Automation - February 6, 2026 - 4 min read
ReservationKey now offers flexible email template editing, letting you use a visual editor, paste raw HTML from external tools, or continue working with the legacy editor—without breaking your templates.
Automation - January 27, 2025 - 3 min read
We are excited to announce the addition of text messaging to our platform! This new feature allows seamless communication with guests (and others). Some of the key functionality: Schedule Automated Messages: Create customizable templates to send messages automatically at predefined times. Smart Automation With Templates: Create reusable templates for your automations, enhanced with merge codes …
Automation - August 18, 2020 - 1 min read
Of course a lot of what we do is helping our clients tweak their accounts to meet their needs. Sometimes what we explain in an email can also be useful to others, and good content for a blog post. Here, we are discussing about whether to hide the waiting list, or perhaps it may be …
Automation - May 11, 2020 - 1 min read
It is now possible for guests to modify their reservations online – to be able to remove dates and/or rooms from their reservation. 1. Set up your Email Templates and Website Messages You will want two email templates one to be used in case of a cancellation one to be used in case of …
Automation - March 27, 2020 - 3 min read
We’ve been asked recently what are some of the best options for making it clear to guests that trip insurance is an option. So we brainstormed for awhile and came up with a number of ideas. Below we discuss some options, using our existing features. We also are also looking at ways to integrate directly …
Automation - February 11, 2020 - 1 min read
It is now possible for your guests to cancel online. We have created functionality where a link is generated by using {{cancellationlink}} which the guest can click to reach a page where they can cancel their booking. 1. Create header message, confirmation message, and email template (Website tab). 2. Set the fields in the Cancellation …
Automation - April 2, 2019 - 1 min read
It is now possible to use a merge code for a website message in order to add the message text to an email template. This could be useful for a situation where your cancellation policy on your reservation page is the same policy you want to include in an email template. At the bottom of …
Automation - October 5, 2017 - 1 min read
Have you ever wanted to be able to have ReservationKey send an email automatically after you’ve changed the reservation status? This is now possible. To set this up, go to the Website Tab, Email Templates, and select a template. Then expand the Advanced section and select the status where the email will be sent. Once …
Automation - September 19, 2016 - 2 min read
When creating email templates within ReservationKey, we now have an HTML editor to make the job of formatting the template easier. Now it is easier to add more style to emails that go out to your guests as part of their reservation. With this editor it is easy to change font size, colors, alignment, and …
Automation - January 30, 2016 - 2 min read
Now it is easy to add new email templates to the queue for existing reservations. This is useful if you have created a new email template and you want it to be added to all upcoming reservations. Previously it was necessary to go through each reservation one at a time and add the new message. …