RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team.
1 active filter
Operations - December 6, 2012 - 5 min read
Users often ask what they can do to more fully utilize the various features of ReservationKey. While this list is nowhere near exhaustive, here are a few things you can do that quickly come to mind: Fully Integrate Payments One of the best things you can do to save you time is to process all …
Payments - November 28, 2012 - 3 min read
It is now easier than ever to sell gift certificates on your website. Thanks to requests from a few users, we have added a couple of features – ability to collect credit card information instead of using an online payment method, and ability to set the amounts that are displayed, and a new field for …
Announcements - November 25, 2012 - 1 min read
We’ve added two new features to the Correspondence window. It is now possible to add attachments prior to sending an email. Just click the Add link. Additionally, PDF files can now be created from the contents of the email template, and attached to a message, all with just a few clicks. This is great for …
Operations - November 23, 2012 - 4 min read
Recently we’ve seen an uptick in interest in our system from people that manage vacation rental homes, condos, cabins, etc. I’m happy to say the system works great for these type of users, and continues to improve everyday. Here is a link to a recent recommendation from a property manager user in Miami:http://www.facebook.com/ReservationKey/posts/561688777190413 And here …
Reporting - November 14, 2012 - 1 min read
We’ve just completed a new report, Monthly/Yearly Statistics. With this report you can quickly see monthly and yearly totals of various categories, such as new reservations, payments, expenses, and emails.. Click on the “++” link in order to drill down and open a window that shows the exact items for that day or month. For …
Automation - October 25, 2012 - 3 min read
We have developed functionality to automatically send emails to guests based on dates saved in custom fields. This is useful for sending automatic yearly emails to guests for events such as a birthday or wedding anniversary. Here’s how to set it up: 1. Add Custom Field(s)Add one or more custom fields of the date type: …
Automation - October 10, 2012 - 1 min read
We have added two new enhancement to the email templates section (under Website Tab). First, is the option to upload images which can be used in the templates, such as a logo, or photo. The other new feature is the ability to set default To, CC, and BCC email addresses. These are the addresses that …
Automation - October 8, 2012 - 1 min read
We just realized we have only had a code for guest phone, {{guestphone}}, which pulls from the first phone field. But we don’t have codes for the two other phone fields, business and mobile phones, two fields that appear on the internal reservation form. So, now we have added these two code, which can be …
Operations - September 27, 2012 - 1 min read
Cedar Mountain Farm Bed and Breakfast commented on ReservationKey’s status. Cedar Mountain Farm Bed and Breakfast wrote: “Like the reader you quoted, I looked long and hard for a new reservation system (switching from Webervations). At first I thought Reservation Key was too good to be true. Now I know it is all true and …
Operations - September 27, 2012 - 4 min read
Occasionally prospective users will ask us whether we have 24 hour, 7 day a week phone support. The basic answer is no, although sometimes it sure feels like we do. Running a web based, global business, with users spread out across more than 27 countries, we could easily work 24 hours a day and always …