RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team.
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Operations - January 21, 2013 - 1 min read
In response to requests from users, we have added an option to set whether your cancellation policy should display the full text on the reservation page, instead of being displayed in a popup box. It seems that the credit card companies have become more strict about where the cancellation policy needs to be displayed. Unless …
Operations - December 28, 2012 - 2 min read
We offer a feature where you can set up completely different rate plans which are triggered by discount codes. This means you can set up a code which will pull rates from a different plan than your normal rates. An example of where this is useful is if you are using ReservationKey to manage a …
Operations - December 28, 2012 - 1 min read
We’ve just added code to our search form so that your guests can now set their arrival and departure dates, and also the number of guests in their party. Your availability will show now based on this extra filter, maximum occupancy. Only available units that meet or exceed the occupancy searched for will be shown …
Operations - December 10, 2012 - 4 min read
Sometimes people are a little confused about what it takes to actually start taking online reservations with ReservationKey through their website. It actually is quite easy. There are two main methods – linking to the system, or embedding the application in an iframe on your site. Below I will show you exactly what is meant by this. The first …
Automation - December 6, 2012 - 2 min read
Maybe this is the time of year that you want to turn off your online booking page and take a break for a few days. Some innkeepers want to be able to take reservations, but only via phone calls so that they can properly instruct potential guests. Or maybe you have a special message you …
Operations - November 23, 2012 - 4 min read
Recently we’ve seen an uptick in interest in our system from people that manage vacation rental homes, condos, cabins, etc. I’m happy to say the system works great for these type of users, and continues to improve everyday. Here is a link to a recent recommendation from a property manager user in Miami:http://www.facebook.com/ReservationKey/posts/561688777190413 And here …
Operations - November 16, 2012 - 1 min read
Previously, after adding something such as an Item For Sale, it was necessary to also go into the Reservation Page settings and select which items should show on that Reservation Page. Now, it is possible to select the Reservation Page right from the settings for the item being edited – Items for sale, Themes, Payment …
Operations - October 31, 2012 - 3 min read
ReservationKey works well for larger properties such as hotels, motels, and campgrounds, where users book by the TYPE of unit. Here are the steps for how to set up this type of property. All of these sections are located under the Properties Tab. 1. Properties / Locations– Add your property name– Add descriptions and photos …
Automation - October 25, 2012 - 3 min read
We have developed functionality to automatically send emails to guests based on dates saved in custom fields. This is useful for sending automatic yearly emails to guests for events such as a birthday or wedding anniversary. Here’s how to set it up: 1. Add Custom Field(s)Add one or more custom fields of the date type: …
Operations - October 8, 2012 - 2 min read
Do you ever want to hold a number of rooms for a group booking, such as for a wedding, but you want guests to be able to reserve individual rooms out of those held rooms? Now, this is possible, thanks to a new status option. In this example, we can see that there are a