RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team.
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Operations - December 3, 2018 - 3 min read
The switch over is really very simple. Go through this checklist to make sure you are ready to make the switch to your new ReservationKey account: 1. Create a ReservationKey account. When you sign up for a trial account, you a getting access to our full system, the exact same system, log in, etc that …
Operations - October 30, 2018 - 2 min read
1. Can I set the system so that it is an inquiry only? Yes! By changing the system to not block the dates until the reservation is confirmed, this is easy to do. Also add text in the reservation page header and confirmation page to make it clear to guests that you will review their …
Payments - September 20, 2018 - 3 min read
One of our property manager users describes below how she is able to convert leads to booking using ReservationKey’s payment link feature. This automates the process of asking the guest for a credit card and at the same time gives them a quote to review. Summary: 1. Get the potential guest’s email address2. Make a …
Automation - October 5, 2017 - 1 min read
Have you ever wanted to be able to have ReservationKey send an email automatically after you’ve changed the reservation status? This is now possible. To set this up, go to the Website Tab, Email Templates, and select a template. Then expand the Advanced section and select the status where the email will be sent. Once …
Integrations - October 9, 2015 - 1 min read
For reservations receive through Myallocator, it is now possible to import the credit card details directly into ReservationKey. Previously it was necessary to log into myallocator.com and copy the information from there to ReservationKey. Now click the Import link in the Credit Card section in ReservationKey (the link only appears if the reservation was from …
Integrations - July 9, 2014 - 2 min read
If you are using our channel manager connection, myallocator.com, it is now possible to track commissions owed on reservations that come into ReservationKey through the channel manager. We’ve created a place in the channel manager setting to save how much commission is paid on each reservation you receive through third parties (OTAs). Once this is …
Operations - May 12, 2014 - 1 min read
Several of our long time users have been working hard to create a new directory website for independent lodging facilities, innrewards.com. The idea with this is to provide a central place for guests to find properties and avoid paying commissions to the big Online Travel Agent sites. ReservationKey has worked with innrewards.com to provide a …
Announcements - May 7, 2014 - 2 min read
We’ve been working hard to make the forum more functional, especially to help with organizing and prioritizing requests that we receive. We now are sorting all messages into one of three categories – Technical Support, Feature Request, and Bug Reports. And from there we are connecting the post with the area of ReservationKey it is …
Design - April 18, 2014 - 1 min read
We’ve update our “Simple” themes to reflect trends in modern web design. Most noticeable are some brighter colors, larger text, and larger form fields. But we’ve also added responsive design into these themes, meaning that the page formatting automatically adjusts to fit the user’s screen, no matter what size. This means it isn’t critical to …
Operations - March 22, 2014 - 2 min read
For users that are taking advantage of our connection with our channel manager partner, myallocator.com, we now have two ways to set up matching between ReservationKey and Myallocator. By Room TypeWe’ve just added the option to match room types in ReservationKey to those set up in Myallocator. With this method you don’t need to set …