RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team.
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Announcements - September 26, 2017 - 1 min read
It is now possible to see when exactly an email sent from ReservationKey was opened. We automatically add tracking now to all emails sent from the system. When the email is opened ReservationKey records the time and location where it was opened. This is useful to verify that guess are receiving your emails and when …
Operations - May 25, 2017 - 1 min read
While you could make a different email template for each room/unit you have, you may find it more convenient to make one generic template and then have the system pull information into that template based on the room(s) reserved. This is useful for things like a pre-arrival email which has directions to the apartment reserved, …
Announcements - May 18, 2017 - 2 min read
We now have a way to search six different sections of the system, quickly and as you type. You can search all six sections at the same time, or select from the drop down field to only show results from one section at a time. Here are some notes about each section. 1. Reservations Search …
Operations - October 6, 2016 - 2 min read
Now there is a way to internally search availability and get a price quote, without having to create a reservation. After getting the quote, a new reservation may be added directly from this feature, or the quote may be sent via email. This feature is designed to work well with mobile devices also, so it …
Automation - September 19, 2016 - 2 min read
When creating email templates within ReservationKey, we now have an HTML editor to make the job of formatting the template easier. Now it is easier to add more style to emails that go out to your guests as part of their reservation. With this editor it is easy to change font size, colors, alignment, and …
Announcements - May 9, 2016 - 2 min read
A new option has been added in Settings tab, Preferences to now be able to show multiple fields for the address instead of just one text box. Go to Settings Tab, Preferences and set this option: In case you don’t need three fields for phone numbers we’ve also now added an option to hide 2 …
Automation - January 30, 2016 - 2 min read
Now it is easy to add new email templates to the queue for existing reservations. This is useful if you have created a new email template and you want it to be added to all upcoming reservations. Previously it was necessary to go through each reservation one at a time and add the new message. …
Operations - January 27, 2015 - 2 min read
Thanks to suggestions from users we’ve already made some big improvements to our new pre-book links feature, which was just released yesterday. To summarize this feature, it allows you to enter a reservation internally and then provide a link to your guests that they can use to go to your Reservation Page to fill in …
Operations - January 26, 2015 - 2 min read
Now it is possible to create a reservation internally, adjust the room prices, and then email the guest a link to be used for entering their contact information and payment. This makes it easy to negotiate a price over the phone or email, and then provide your guest with a link to your reservation page …
Automation - August 14, 2014 - 1 min read
Thanks to an idea from one of our users, we’ve added an enhancement to our bulk print section so that you can now create a PDF file which can be printed or emailed. One reason for this is to make it easier to take electronic signatures on registration forms. What this user has done is: …