RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team.
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Payments - October 19, 2012 - 1 min read
We’ve added a few new options to the Payments By Date Report. You can now select which type of date on which to run the query. Select from Payment Date, Arrival Date, Departure Date, and Booking Date. New options are available by clicking the “Show Advanced Search” link. Now it is possible to select which …
Automation - October 10, 2012 - 1 min read
We have added two new enhancement to the email templates section (under Website Tab). First, is the option to upload images which can be used in the templates, such as a logo, or photo. The other new feature is the ability to set default To, CC, and BCC email addresses. These are the addresses that …
Operations - October 8, 2012 - 2 min read
Do you ever want to hold a number of rooms for a group booking, such as for a wedding, but you want guests to be able to reserve individual rooms out of those held rooms? Now, this is possible, thanks to a new status option. In this example, we can see that there are a
Automation - October 8, 2012 - 1 min read
We just realized we have only had a code for guest phone, {{guestphone}}, which pulls from the first phone field. But we don’t have codes for the two other phone fields, business and mobile phones, two fields that appear on the internal reservation form. So, now we have added these two code, which can be …
Payments - October 5, 2012 - 2 min read
We sometimes are asked why we only take PayPal for subscriptions to ReservationKey. The primary reason is because it is easy for us and is generally easy for our users. For us, we are able to keep our costs low by not having to spend any additional resources handling billing. With PayPal subscriptions, all of …
Operations - September 28, 2012 - 2 min read
We just made a slight adjustment to the way room prices are set when changing with reservations. Previously, when changing a reservation by adding a few days, the prices for the original days would revert back to the price according to the rate plan. Now, only the newly added dates will pull the price from …
Announcements - September 20, 2012 - 3 min read
We’ve added a column to show which user was logged in when an activity is recorded. This will make it easier to track which users are making changes in the system. The other new feature is the ability to export all the activity log information to a CSV file. Whatever is being viewed on the …
Operations - September 20, 2012 - 3 min read
It is now possible to set how many days the new reservation alert should search. The new default is to show the number of reservations received over the last two days. Some users noted that by only showing an alert for reservations received “today” they were not being alerted to reservations made late the previous …
Operations - September 19, 2012 - 4 min read
Just now, a prospective user emailed me with this question:” I have webervations right now and am considering a change. What can you tell me that would make me think you are better? Thank you.” My short answer to this question is:I think big reasons are we have a fuller featured system, a very flexible …
Operations - September 13, 2012 - 2 min read
When reviewing activity results for Availability Search (entries that get recorded when someone searches for availability on a Reservation Page), if the search results in no units available, a red “No Availability” tag appears next to the activity log. If the search was within your cut-off period, an orange “In Cut-Off” tag appears. Also, groups …