RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team.
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Operations - January 27, 2015 - 2 min read
Thanks to suggestions from users we’ve already made some big improvements to our new pre-book links feature, which was just released yesterday. To summarize this feature, it allows you to enter a reservation internally and then provide a link to your guests that they can use to go to your Reservation Page to fill in …
Design - December 12, 2014 - 2 min read
We’ve rewritten the underlying code for the Reservation Details page so that it is now using a responsive layout rather than a fixed layout. This means that the layout of the page will automatically change based on the user’s device screen size. Instead of being a fixed width of 1000 pixels, now the elements on …
Announcements - December 5, 2014 - 1 min read
It is now possible to set which links appear in the header section of the system on a user by user basis. Go to Settings, Users, click on a user, and then scroll to near the bottom and expand the Additional Settings area. Then select whether to show or hide the Search link, Reminders icon, …
Payments - November 26, 2014 - 1 min read
Thanks to user requests and suggestions, we have added an option for Authorize Only for credit cards being processed by Authorize.net and RentPayment (Yapstone). This allows you to verify the card is still valid by putting a hold on funds (authorize only). The hold can later be voided, or a charge can be created, up …
Integrations - July 9, 2014 - 2 min read
If you are using our channel manager connection, myallocator.com, it is now possible to track commissions owed on reservations that come into ReservationKey through the channel manager. We’ve created a place in the channel manager setting to save how much commission is paid on each reservation you receive through third parties (OTAs). Once this is …
Operations - May 12, 2014 - 1 min read
Several of our long time users have been working hard to create a new directory website for independent lodging facilities, innrewards.com. The idea with this is to provide a central place for guests to find properties and avoid paying commissions to the big Online Travel Agent sites. ReservationKey has worked with innrewards.com to provide a …
Announcements - May 7, 2014 - 2 min read
We’ve been working hard to make the forum more functional, especially to help with organizing and prioritizing requests that we receive. We now are sorting all messages into one of three categories – Technical Support, Feature Request, and Bug Reports. And from there we are connecting the post with the area of ReservationKey it is …
Design - April 18, 2014 - 1 min read
We’ve update our “Simple” themes to reflect trends in modern web design. Most noticeable are some brighter colors, larger text, and larger form fields. But we’ve also added responsive design into these themes, meaning that the page formatting automatically adjusts to fit the user’s screen, no matter what size. This means it isn’t critical to …
Operations - March 22, 2014 - 2 min read
For users that are taking advantage of our connection with our channel manager partner, myallocator.com, we now have two ways to set up matching between ReservationKey and Myallocator. By Room TypeWe’ve just added the option to match room types in ReservationKey to those set up in Myallocator. With this method you don’t need to set …
Operations - February 27, 2014 - 2 min read
We’ve now added the ability to process modifications to existing reservations sent to ReservationKey from MyAllocator. How this works is we set the prior version of the reservation to cancelled and then insert the modification as if we were inserting a new reservation. If the ReservationKey account doesn’t contain a status that doesn’t block the …