RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team.
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Design - February 9, 2016 - 1 min read
We now have an option to show minimum stay requirements directly on the internal calendar grid. This makes it easy to see what days have a minimum stay requirement, which should be especially helpful as a reminder if your minimums change throughout the year. On any days with a minimum stay more than 1 night, …
Automation - January 30, 2016 - 2 min read
Now it is easy to add new email templates to the queue for existing reservations. This is useful if you have created a new email template and you want it to be added to all upcoming reservations. Previously it was necessary to go through each reservation one at a time and add the new message. …
Announcements - August 22, 2015 - 1 min read
A new option has been added in the Settings tab, Preferences to now be able to show multiple fields for the address instead of just one text box. This has been a long request feature that we are happy to now support. By default, the system will still show one large text box for the …
Operations - July 30, 2015 - 1 min read
We’ve added an option to the status settings so that when a reservation is changed internally, the rates could be set to zero automatically. A specific situation where this could be useful is when changing the reservation to a status of Cancelled and you want the rate to show as zero. To set this up, …
Operations - January 27, 2015 - 2 min read
Thanks to suggestions from users we’ve already made some big improvements to our new pre-book links feature, which was just released yesterday. To summarize this feature, it allows you to enter a reservation internally and then provide a link to your guests that they can use to go to your Reservation Page to fill in …
Design - December 12, 2014 - 2 min read
We’ve rewritten the underlying code for the Reservation Details page so that it is now using a responsive layout rather than a fixed layout. This means that the layout of the page will automatically change based on the user’s device screen size. Instead of being a fixed width of 1000 pixels, now the elements on …
Announcements - December 5, 2014 - 1 min read
It is now possible to set which links appear in the header section of the system on a user by user basis. Go to Settings, Users, click on a user, and then scroll to near the bottom and expand the Additional Settings area. Then select whether to show or hide the Search link, Reminders icon, …
Payments - November 26, 2014 - 1 min read
Thanks to user requests and suggestions, we have added an option for Authorize Only for credit cards being processed by Authorize.net and RentPayment (Yapstone). This allows you to verify the card is still valid by putting a hold on funds (authorize only). The hold can later be voided, or a charge can be created, up …
Integrations - July 9, 2014 - 2 min read
If you are using our channel manager connection, myallocator.com, it is now possible to track commissions owed on reservations that come into ReservationKey through the channel manager. We’ve created a place in the channel manager setting to save how much commission is paid on each reservation you receive through third parties (OTAs). Once this is …
Operations - May 12, 2014 - 1 min read
Several of our long time users have been working hard to create a new directory website for independent lodging facilities, innrewards.com. The idea with this is to provide a central place for guests to find properties and avoid paying commissions to the big Online Travel Agent sites. ReservationKey has worked with innrewards.com to provide a …