RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team.
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Operations - September 19, 2012 - 4 min read
Just now, a prospective user emailed me with this question:” I have webervations right now and am considering a change. What can you tell me that would make me think you are better? Thank you.” My short answer to this question is:I think big reasons are we have a fuller featured system, a very flexible …
Payments - August 31, 2012 - 2 min read
Improved: after entering a credit card number in a reservation, you can now click the Payments link and the credit card number will automatically save prior to the Payments box opening. This should help avoid accidentally not charging a guest’s credit card by going into the Payments window and clicking “Add Payment” when you actually …
Reporting - August 28, 2012 - 3 min read
It is now possible to set exactly which taxes (if any) apply to Items for Sale and Fees. Previously, we had just one setting taxable or non-taxable. Now, to set as non-taxable, just don’t check any taxes to apply to the item. Otherwise, check the taxes that should apply. This allows for greater flexibility and …
Reporting - August 21, 2012 - 3 min read
Now you can set whether or not an item for sale that is a percentage should calculate the percentage price based on the total reservation price, including or excluding tax. This is useful if you are selling something such as Trip Insurance, that needs to be based on the total price of the entire reservation, …
Payments - August 13, 2012 - 3 min read
We have added an alert in case a PayPal subscription payment is not automatically received. Prior to this, account access would be automatically disabled as soon as the currently paid month expired. The difficulty with this is sometimes users would find themselves unable to log into their ReservationKey account without advance notice. Usually the payment …
Reporting - August 3, 2012 - 3 min read
Added new codes to email templates – for total amounts paid of each tax category. The format for the new codes is like this: {{tax(876): Hotel Tax}}{{tax(877): Sales Tax}}
Operations - January 26, 2012 - 3 min read
We’ve just set up a way for you to monitor activity on your reservation page(s). Now, whenever a search is made on a reservation page, the system automatically records this information to the Activity section. We record the dates searched, number of nights, IP address of the person searching, and the reservation page from which …
Operations - January 12, 2012 - 3 min read
We’ve just added a new feature where minimum stay requirements can be automatically reduced if they cannot be met. For example, you have a two night minimum stay set for Friday and Saturday reservations. Your room is already booked for Saturday and Sunday, which leaves a single Friday available. With this new option enabled, the …
Operations - January 1, 2012 - 2 min read
Yes, it is already 2012. Every year seems to go quicker than the next. To kick off the new year, we just finished work on a slideshow feature. Photos uploaded to the Additional Photos section under the Property, Room, or Fraction screens can now be turned into a slideshow automatically. Once enabled, a link to …
Operations - December 5, 2011 - 2 min read
A user emailed today wondering about how we handle data backups. This is probably something everyone thinks about, especially with a web-based system, where you are not directly responsible for backing up your own data. What we do, is automatically back up our complete database once per day and then we automatically move the backup …