RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team.
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Integrations - March 14, 2013 - 1 min read
It is now possible to have the reservation status set automatically when a Discount Code is used or when Item(s) for Sale are added to the reservation. This is useful if you want a visual alert as to which reservations have items for sale or discount code was used. Items for Sale Go to Website …
Design - March 9, 2013 - 3 min read
Trends in computing are constantly changing, and one big trend these days is that more and more people are using their mobile devices to accomplish what they might have previously done with their full size computers. Therefore it is important to make sure your website and reservation system displays nicely on mobile devices as well …
Automation - February 4, 2013 - 2 min read
For internally added reservations, it is now possible to select an email template which will be sent automatically as soon as a payment is entered. This is useful if you want to automatically send a confirmation message to the guest, once a payment has been added to the system. To set this up, first go …
Operations - January 29, 2013 - 2 min read
Skip Auto Emails and Exclude From Reports We’ve noticed that users are now using the Reservation Status “Don’t block the calendar” for uses other than for what it was originally designed for, for cancelled reservations. Since this was originally for cancelled reservations any reservation set to a status which doesn’t block the calendar would not …
Operations - December 6, 2012 - 5 min read
Users often ask what they can do to more fully utilize the various features of ReservationKey. While this list is nowhere near exhaustive, here are a few things you can do that quickly come to mind: Fully Integrate Payments One of the best things you can do to save you time is to process all …
Operations - November 23, 2012 - 4 min read
Recently we’ve seen an uptick in interest in our system from people that manage vacation rental homes, condos, cabins, etc. I’m happy to say the system works great for these type of users, and continues to improve everyday. Here is a link to a recent recommendation from a property manager user in Miami:http://www.facebook.com/ReservationKey/posts/561688777190413 And here …
Automation - October 25, 2012 - 3 min read
We have developed functionality to automatically send emails to guests based on dates saved in custom fields. This is useful for sending automatic yearly emails to guests for events such as a birthday or wedding anniversary. Here’s how to set it up: 1. Add Custom Field(s)Add one or more custom fields of the date type: …
Operations - October 21, 2012 - 2 min read
From the Reservation Details page, the Change link now opens a small window where quick adjustments to a reservation can be made. This window contains several useful features. 1. Move RoomsSimply select the new room to move this guest to. After selecting the room, the system will automatically check to see if the newly selected …
Payments - October 5, 2012 - 2 min read
We sometimes are asked why we only take PayPal for subscriptions to ReservationKey. The primary reason is because it is easy for us and is generally easy for our users. For us, we are able to keep our costs low by not having to spend any additional resources handling billing. With PayPal subscriptions, all of …
Operations - September 28, 2012 - 2 min read
We just made a slight adjustment to the way room prices are set when changing with reservations. Previously, when changing a reservation by adding a few days, the prices for the original days would revert back to the price according to the rate plan. Now, only the newly added dates will pull the price from …