RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team.
1 active filter
Operations - October 30, 2018 - 2 min read
1. Can I set the system so that it is an inquiry only? Yes! By changing the system to not block the dates until the reservation is confirmed, this is easy to do. Also add text in the reservation page header and confirmation page to make it clear to guests that you will review their …
Payments - September 20, 2018 - 3 min read
One of our property manager users describes below how she is able to convert leads to booking using ReservationKey’s payment link feature. This automates the process of asking the guest for a credit card and at the same time gives them a quote to review. Summary: 1. Get the potential guest’s email address2. Make a …
Automation - October 5, 2017 - 1 min read
Have you ever wanted to be able to have ReservationKey send an email automatically after you’ve changed the reservation status? This is now possible. To set this up, go to the Website Tab, Email Templates, and select a template. Then expand the Advanced section and select the status where the email will be sent. Once …
Announcements - September 26, 2017 - 1 min read
It is now possible to see when exactly an email sent from ReservationKey was opened. We automatically add tracking now to all emails sent from the system. When the email is opened ReservationKey records the time and location where it was opened. This is useful to verify that guess are receiving your emails and when …
Integrations - July 9, 2014 - 2 min read
If you are using our channel manager connection, myallocator.com, it is now possible to track commissions owed on reservations that come into ReservationKey through the channel manager. We’ve created a place in the channel manager setting to save how much commission is paid on each reservation you receive through third parties (OTAs). Once this is …
Design - April 18, 2014 - 1 min read
We’ve update our “Simple” themes to reflect trends in modern web design. Most noticeable are some brighter colors, larger text, and larger form fields. But we’ve also added responsive design into these themes, meaning that the page formatting automatically adjusts to fit the user’s screen, no matter what size. This means it isn’t critical to …
Operations - October 30, 2013 - 2 min read
For those who use ReservationKey to manage vacation rentals, we are happy to announce that we now have full connectivity with external systems using iCal links. It is possible to import reservations into ReservationKey by adding the link from an external system to ReservationKey, and it is also possible for external systems to update their …
Integrations - May 14, 2013 - 2 min read
A development in the last few years has been the need to link with online travel agents (OTA’s) such as booking.com, Expedia, etc. We have now created a link with the channel management company myallocator.com which allows two way communication between ReservationKey and thirty different channels (OTAs). This means that instead of having to manually …
Operations - April 11, 2013 - 2 min read
We’ve reviewed all of our apps, and made a couple of changes: sign into ReservationKey from each app page new simple app for online bookings through Facebook Previously, you had to be signed into ReservationKey in a different tab in the same browser in which you were editing your Facebook apps. This caused some confusion …
Automation - April 8, 2013 - 2 min read
Just finished are two new improvements. One, is the ability to set Items For Sale as a per night charge, automatically based upon the number of nights selected. And the other improvement is that in the case of an error message to the user about a minimum stay not being met, the reservation form will …