RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team.
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Operations - September 20, 2012 - 3 min read
It is now possible to set how many days the new reservation alert should search. The new default is to show the number of reservations received over the last two days. Some users noted that by only showing an alert for reservations received “today” they were not being alerted to reservations made late the previous …
Design - September 19, 2012 - 3 min read
An existing property management customer is expanding into the tour business, and is using ReservationKey to manage all his tour bookings. Thanks to being able to set up many different reservation pages in ReservationKey, he can set up a different page for each tour offering. One such page is for the Rhythms of the Night tour. Using …
Operations - September 19, 2012 - 4 min read
Just now, a prospective user emailed me with this question:” I have webervations right now and am considering a change. What can you tell me that would make me think you are better? Thank you.” My short answer to this question is:I think big reasons are we have a fuller featured system, a very flexible …
Operations - September 13, 2012 - 2 min read
When reviewing activity results for Availability Search (entries that get recorded when someone searches for availability on a Reservation Page), if the search results in no units available, a red “No Availability” tag appears next to the activity log. If the search was within your cut-off period, an orange “In Cut-Off” tag appears. Also, groups …
Operations - September 6, 2012 - 3 min read
You can now set which number you want your reservation ID numbers to start from. The numbers are unique to each account, and will only increase as reservations are added to your account. Prior to this, the reservation ID numbers were used system wide and increased sequentially as reservations were added to any user’s account. …
Payments - September 4, 2012 - 3 min read
The Payments by Date report now has a column to show the Reservation Status. It shows the status colors and description, unless the Print link is used, in which case the description only shows. Example:
Payments - August 31, 2012 - 2 min read
Improved: after entering a credit card number in a reservation, you can now click the Payments link and the credit card number will automatically save prior to the Payments box opening. This should help avoid accidentally not charging a guest’s credit card by going into the Payments window and clicking “Add Payment” when you actually …
Reporting - August 30, 2012 - 2 min read
For users in countries where tax is included in the price, we now have an option to set the system to include VAT. Taxes are still calculated but are not shown to the guest. To see the tax information, a template can be created using the tax merge codes, or export the reservation data to …
Reporting - August 28, 2012 - 3 min read
It is now possible to set exactly which taxes (if any) apply to Items for Sale and Fees. Previously, we had just one setting taxable or non-taxable. Now, to set as non-taxable, just don’t check any taxes to apply to the item. Otherwise, check the taxes that should apply. This allows for greater flexibility and …
Operations - August 22, 2012 - 1 min read
A few fields have been updated to have the ability to start a search by pressing enter instead of having to click the search button. Places you can press enter instead of clicking a search button: last name field in the Reservation Summary screen (opens the contact search box) last name field in the contact …