RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team.
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Operations - August 9, 2012 - 2 min read
In order to prevent spam being submitted on the Guestbook comments form, we have added a new section. To successfully submit a comment, a simple numerical question must be answered by selecting the correct answer from a dropdown list. The questions ask for answers to the sum of random numbers. This is our first attempt …
Automation - August 7, 2012 - 2 min read
Welcome to the new internal messaging system. We will be using this system to announce changes and improvements to the system. Also, a big part of the system is the ability to send communications internally to Support, instead of by email. We hope to transition the majority of our support messages to this system rather …
Operations - August 5, 2012 - 3 min read
Now, instead of breaking down multiple Fees and Items for Sale into one line per item, they are combined onto one line. If the quantity is more than one, then a number is added after the description, to indicate how many were added. Currently this is only for items added internally. We likely also will …
Reporting - August 3, 2012 - 3 min read
Added new codes to email templates – for total amounts paid of each tax category. The format for the new codes is like this: {{tax(876): Hotel Tax}}{{tax(877): Sales Tax}}
Automation - August 2, 2012 - 2 min read
A field for an internal title has been added to the email templates screen. This allows for an internal template name to be used rather than just the template subject. If no template name has been entered, the subject line will be continued to be used to reference the template. The template name is used …
Operations - August 1, 2012 - 3 min read
Removed “Delete” option from listing of user accounts, for the admin account. This will prevent the admin account from being accidentally deleted. Example:
Reporting - July 30, 2012 - 2 min read
Improved print version of the housekeeping reports. Now the notes are combined with the name column which makes for more efficient use of space when printing. The number of adults/children has been abbreviated, next to the name, such as for two adults and one child:John Smith (2/1)
Operations - April 20, 2012 - 4 min read
Thanks to suggestions from users, we’ve added a few new small features to the system. And scroll down to read some news about things we are working on. Rate Adjustment Shows in Room Listing Price If your room/unit price is being adjusted downward by a Rate Adjustment, we are now showing the original price, plus …
Reporting - April 11, 2012 - 3 min read
For users that have been on ReservationKey for several years, now there is a report that makes it easy to compare one year to another. At the bottom of the reports list, select Booking Date Comparison. The report shows you how many bookings you have for the future, as of a certain month, based on the …
Operations - April 8, 2012 - 2 min read
Two new features make it easier than ever to find reservations. In header section, in the upper right, we now have a link for quickly pulling up new reservations, and on the upper left, a link for searching for reservations. Reviewing New Reservations As you enter reservations manually, or new online reservations come in, the …