RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team. Showing posts from 2013.
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Operations - November 22, 2013 - 1 min read
Recently a few users posted requests that that Reservations Tab save their search criteria. This would make it easier to do a search for a group of reservations, open one, and then be able to click Reservations again and go back to exactly the same search results. We’ve just added this capability to the Reservations …
Design - November 20, 2013 - 4 min read
ReservationKey is proud to have Matt of http://www.vacationrentalmarketingblog.com fame as one of our long time users. Matt does a great job with his blog of helping vacation rental owners market their properties with many creative methods and common sense advice. The 14 Do’s and Don’ts of Vacation Rental Email Correspondence Because many vacation rental owners and …
Operations - November 20, 2013 - 2 min read
We are pleased to announce that ReservationKey has been certified by TripAdvisor as a Plus Partner. Here is the message we recently received from TripAdvisor: “Great news, everything runs fine and you are now certified and your customers will be able to use the TripConnect within 48 hours.” This means that any of our clients …
Operations - November 8, 2013 - 2 min read
It is now possible to give your prospective guests the option to filter their search results by amenities which have been linked to your rooms/units. Whether or not you want to use this is up to you. For many users, it may be better to just leave the search form as simple as possible (just …
Operations - November 4, 2013 - 1 min read
Now, keep all your links and other notes associated with your business, right in ReservationKey. This is a convenient way of organizing your links, and having a place to store information that you often need to access. This feature was originally envisioned as a way to bookmark links you often visit, with a notes section …
Operations - October 30, 2013 - 2 min read
For those who use ReservationKey to manage vacation rentals, we are happy to announce that we now have full connectivity with external systems using iCal links. It is possible to import reservations into ReservationKey by adding the link from an external system to ReservationKey, and it is also possible for external systems to update their …
Integrations - October 30, 2013 - 2 min read
Although our connection to TripConnect is not completely finished, we have completed the part where you can create the connection between ReservationKey and TripConnect. For those that are planning on using TripConnect, it would be great if you could now set up this connection in ReservationKey. As we continue to build and test this integration, …
Operations - October 23, 2013 - 1 min read
Thanks to user suggestions (yet again, thanks!), we’ve added outstanding balance information to the informational box that appears when hover over a reservation on the internal calendar. Also, we’ve fixed a bug with this box that appeared with newer Internet Explorer browsers. Previously Compatibility View had to be turned on, but now this is no …
Announcements - October 23, 2013 - 2 min read
Now you can use ReservationKey to track your daily to-do list, by using our new reminder feature. Reminders can be created from within the Reservation Details page, in which case they will be linked to a reservation, or they can be created on the fly, without a link to a reservation. Overview To access the …
Operations - October 21, 2013 - 1 min read
Now it is possible to add descriptions to the star icons, and when you hover over the star with the mouse, the description will appear as the image title. To set the descriptions, go to Settings, Preferences: Then, when you hover over the star, on both the internal calendar, and also in the Reservation Details …
Operations - October 19, 2013 - 1 min read
Thanks to a user request from the forum, we have created a new merge code for the email templates. The code is {{roomurl}} which will pull the URL for the room/unit. This feature will likely be most useful for property manager users, where the “rooms” are actually houses. The idea here is that you can …
Announcements - October 9, 2013 - 2 min read
We’ve been busy adding a few new features to the user forum. You’ve probably already noticed the new, more prominent, link in the system header, but here are a few more features you might not have seen. SearchIt is now possible to search all conversations. TagsA powerful feature, is that we now have hash tags …
Operations - October 2, 2013 - 2 min read
We are happy to announce that our new internal user forum has been launched. This is a project that has been on our list of things to do for a long time, and now that we are approaching 1000 users, it seemed that the time is ripe for creating an internal forum. It is our …
Operations - September 27, 2013 - 1 min read
Thanks to suggestions from a number of users, we have added a new bar at the top of the internal calendar. The idea with this bar is that it is a place to keep track of special events, holidays, or any other notes that you want to make especially obvious. Unlike the notes bar (the …
Operations - September 19, 2013 - 2 min read
Now there is a way to quickly print templates for many reservations at one time. This feature can be used for printing registration forms for all arriving guests for the day, week, etc. First, just create your registration form (or whatever you want to print per reservation) in the Website Tab, Email Templates section. There …
Reporting - September 17, 2013 - 1 min read
We recently completed a few reports. Take a look at Occupancy #2 for a breakdown by room/unit of occupancy for a given month. This report has these headings:# Nights Booked # Nights out of Service # Nights Total Average Occupancy Average Rate Total Charge Per Room And, we also now have two new tax reports. Both these …
Operations - May 30, 2013 - 3 min read
Here is an update as to some of the miscellaneous features we have been working on recently. Remove taxes individually- For certain guests you may need to charge some of the taxes instead of automatically including all tax categories linked to a room. Now, when selecting the taxes section you can select which taxes to remove …
Integrations - May 14, 2013 - 2 min read
A development in the last few years has been the need to link with online travel agents (OTA’s) such as booking.com, Expedia, etc. We have now created a link with the channel management company myallocator.com which allows two way communication between ReservationKey and thirty different channels (OTAs). This means that instead of having to manually …
Automation - April 26, 2013 - 1 min read
A few users pointed out that the CC and BCC default fields were not working when using the quick Send option from the Correspondence button. These fields have now been added. Messages sent from here are saved into the History & Queue. We’ve updated the system also so that the time the message was sent …
Operations - April 11, 2013 - 2 min read
We’ve reviewed all of our apps, and made a couple of changes: sign into ReservationKey from each app page new simple app for online bookings through Facebook Previously, you had to be signed into ReservationKey in a different tab in the same browser in which you were editing your Facebook apps. This caused some confusion …
Automation - April 8, 2013 - 2 min read
Just finished are two new improvements. One, is the ability to set Items For Sale as a per night charge, automatically based upon the number of nights selected. And the other improvement is that in the case of an error message to the user about a minimum stay not being met, the reservation form will …
Operations - March 26, 2013 - 1 min read
We’ve made a small change to the calendar header functionality, in order to make it easier to view past reservations from earlier in the current month. Now, when clicking the current month, just like when clicking any of the other months, the calendar will start at the first day of that month (instead of X …
Integrations - March 14, 2013 - 1 min read
It is now possible to have the reservation status set automatically when a Discount Code is used or when Item(s) for Sale are added to the reservation. This is useful if you want a visual alert as to which reservations have items for sale or discount code was used. Items for Sale Go to Website …
Design - March 9, 2013 - 3 min read
Trends in computing are constantly changing, and one big trend these days is that more and more people are using their mobile devices to accomplish what they might have previously done with their full size computers. Therefore it is important to make sure your website and reservation system displays nicely on mobile devices as well …
Operations - February 23, 2013 - 1 min read
Of the five reservation page types we offer (multiple units, calendar search mode, single unit, single unit search, hotel), with two of these types (calendar search mode and single unit), guests click dates on a calendar which means that it is possible for them to reserve non-consecutive night stays. This was actually created on purpose, …
Reporting - February 16, 2013 - 1 min read
We’ve added additional functionality so that you now can use Google Analytics to track your sales. To use this feature, first add your Google Analytics code to your Reservation Page settings. Copy this code from your Google Analytics account. The final step is to enable e-commerce tracking in your Google Analytics account. 1. Click Admin …
Automation - February 4, 2013 - 2 min read
For internally added reservations, it is now possible to select an email template which will be sent automatically as soon as a payment is entered. This is useful if you want to automatically send a confirmation message to the guest, once a payment has been added to the system. To set this up, first go …
Operations - February 2, 2013 - 1 min read
It is now possible to link Items For Sale to specific units. For example, if only certain rooms are pet friendly, you can have the pet item for sale only show if the pet friendly room is selected. Or, another example, if only some houses have an optional hot tub, the hot tub can show …
Operations - January 29, 2013 - 2 min read
Skip Auto Emails and Exclude From Reports We’ve noticed that users are now using the Reservation Status “Don’t block the calendar” for uses other than for what it was originally designed for, for cancelled reservations. Since this was originally for cancelled reservations any reservation set to a status which doesn’t block the calendar would not …
Payments - January 28, 2013 - 1 min read
If you find you are receiving spam through your Gift Certificate purchase page, there is now an option to require users to enter a captcha code. We made this an option, because if spam is not a problem on your page, then there is no reason to make your buyers go through this extra step. …
Operations - January 26, 2013 - 1 min read
It is now possible to set the color of the Room/Unit name on the internal calendar. This can be useful for grouping units into different properties, especially for users that are managing many properties with ReservationKey. The setting can be made at any level – Property/Location or Room/Unit or Fraction. Setting the color at the …
Operations - January 21, 2013 - 1 min read
For property managers using ReservationKey, it is now easier to create owner reports. The first step is to enter all your owners, in the Settings Tab, Lists. Next, going to the Properties Tab, and edit each unit, under Rooms/Units. At the bottom, there is a new section for linking the owner to the unit, and …
Operations - January 21, 2013 - 1 min read
In response to requests from users, we have added an option to set whether your cancellation policy should display the full text on the reservation page, instead of being displayed in a popup box. It seems that the credit card companies have become more strict about where the cancellation policy needs to be displayed. Unless …
Operations - January 7, 2013 - 1 min read
Now there is a way to search availability internally, for a date range, and select unit(s) from those that are available. In some situations, this may be faster than selecting dates from the Availability Calendar. Just click the [S] in the Availability Tab. This brings up the search box, where the arrive/depart dates can be …