RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team. Showing posts from 2020.
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Operations - December 7, 2020 - 2 min read
We have implemented a Timed Hold feature. You can now set a status to change after X number of hours. This is useful for being able to hold a reservation for a potential guest, but have the units unblock automatically if they don’t reserve (by clicking on the link to pay and paying) in time. …
Operations - December 3, 2020 - 1 min read
A feature long on our list, to have the contact form appear next to the room/unit selected, has now been completed. This is very handy for our clients that have a long list of rooms (or apartments, vehicles, cottages, etc.), where the guest may be selecting from the availability below where the reservation form starts. …
Operations - November 17, 2020 - 1 min read
Use our hotel style reservation pages, combined with our book by type view of the availability calendar, for flexible and fast appointment bookings. To enable the book by type view, go to the Settings tab, Users, and expand the User Permissions section. Then click “Enable additional features…” and click “Book by Type.” Then over on …
Operations - November 17, 2020 - 2 min read
It is super easy to add your own clickable map for use both by your guests on your public booking page, as well as for your own internal use. Here are a couple of examples, to show what we mean. (Golf course with cottages) (Campground) Here are the steps to set this up: 1. Enable …
Automation - August 18, 2020 - 1 min read
Of course a lot of what we do is helping our clients tweak their accounts to meet their needs. Sometimes what we explain in an email can also be useful to others, and good content for a blog post. Here, we are discussing about whether to hide the waiting list, or perhaps it may be …
Operations - August 6, 2020 - 1 min read
Our default number of guests, when searching for availability on public reservation pages has always been two adults and zero children. The price that shows has been always based on that combination. Now, it is possible to set the default number, and the price showing will reflect any surcharge or discount for based on the …
Operations - July 3, 2020 - 1 min read
Many of our clients have multiple users, and wish to track which user added a reservation. We already do this with our Activity section, but now we have added another way, through a custom field. This is makes it easy to run reports to see which users added which reservations. Our users that requested this …
Automation - May 11, 2020 - 1 min read
It is now possible for guests to modify their reservations online – to be able to remove dates and/or rooms from their reservation. 1. Set up your Email Templates and Website Messages You will want two email templates one to be used in case of a cancellation one to be used in case of …
Announcements - April 24, 2020 - 1 min read
Previously it was necessary to use our discount options in order to arrive at weekly or monthly rates. But now, it is much easier thanks to dedicated fields within Rate Rules for setting these rates. Once these rates are set, they are automatically used once the reservation is at least 7 days (for weekly rates) …
Operations - March 28, 2020 - 2 min read
ReservationKey is a flexible platform, which can easily be customized to our client’s needs. Recently we had a new client inquire whether we could build a very simple calendar booking system, for their moving van. They wanted a large one month calendar, click to reserve, and a custom form with fields for an additional driver. …
Automation - March 27, 2020 - 3 min read
We’ve been asked recently what are some of the best options for making it clear to guests that trip insurance is an option. So we brainstormed for awhile and came up with a number of ideas. Below we discuss some options, using our existing features. We also are also looking at ways to integrate directly …
Automation - February 11, 2020 - 1 min read
It is now possible for your guests to cancel online. We have created functionality where a link is generated by using {{cancellationlink}} which the guest can click to reach a page where they can cancel their booking. 1. Create header message, confirmation message, and email template (Website tab). 2. Set the fields in the Cancellation …