RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team.
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Operations - October 21, 2012 - 2 min read
From the Reservation Details page, the Change link now opens a small window where quick adjustments to a reservation can be made. This window contains several useful features. 1. Move RoomsSimply select the new room to move this guest to. After selecting the room, the system will automatically check to see if the newly selected …
Operations - September 27, 2012 - 4 min read
Occasionally prospective users will ask us whether we have 24 hour, 7 day a week phone support. The basic answer is no, although sometimes it sure feels like we do. Running a web based, global business, with users spread out across more than 27 countries, we could easily work 24 hours a day and always …
Operations - September 19, 2012 - 4 min read
Just now, a prospective user emailed me with this question:” I have webervations right now and am considering a change. What can you tell me that would make me think you are better? Thank you.” My short answer to this question is:I think big reasons are we have a fuller featured system, a very flexible …
Operations - September 13, 2012 - 2 min read
When reviewing activity results for Availability Search (entries that get recorded when someone searches for availability on a Reservation Page), if the search results in no units available, a red “No Availability” tag appears next to the activity log. If the search was within your cut-off period, an orange “In Cut-Off” tag appears. Also, groups …
Operations - August 10, 2012 - 3 min read
We’ve added lines for Arrive and Depart dates in the summary section when in the Calendar Search Mode (mode where users click calendar to select dates). This addition matches what we already had in the Availability Search Mode. This should help guests be extra clear on the arrive/depart dates they have selected. Example:
Operations - February 22, 2012 - 4 min read
I am sure there are lots of reasons people switch to using ReservationKey versus selecting a different system. There are so many systems out there that it seems people often are overwhelmed when trying to select a new reservation and management system. Those that are the least worn out by the process of selecting a …
Operations - January 26, 2012 - 3 min read
We’ve just set up a way for you to monitor activity on your reservation page(s). Now, whenever a search is made on a reservation page, the system automatically records this information to the Activity section. We record the dates searched, number of nights, IP address of the person searching, and the reservation page from which …
Design - January 25, 2012 - 3 min read
You never want to lose a lead, even if you don’t have any availability for the dates your prospective guest was searching for. A newly released feature addresses this issue. Now when a search is run and you have no units available for the dates searched, a form appears where guests can send an inquiry, …
Operations - January 12, 2012 - 3 min read
We’ve just added a new feature where minimum stay requirements can be automatically reduced if they cannot be met. For example, you have a two night minimum stay set for Friday and Saturday reservations. Your room is already booked for Saturday and Sunday, which leaves a single Friday available. With this new option enabled, the …
Operations - December 4, 2011 - 1 min read
HI, John here, founder and creator of ReservationKey. I’m ramping up our online presence, and what better way to start with than creating a blog! I will post company news, tips, and lots more here as frequently as possible. One great improvement is the code running the Reservation Summary pages has been completely re-written which …