RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team.
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Announcements - May 5, 2023 - 1 min read
We have added a new icon to make it easy to see which guests have alerts set. Or, if no alert is set, an info icon shows. Both icons are clickable, which brings up a window showing the alert (if any), contact notes, and the guest’s complete history of reservation notes. Here, we can see …
Announcements - December 1, 2017 - 1 min read
We have improved the look and feel of the correspondence window so that it is now more mobile friendly and also cleaner. Some of the key changes:– The editor toolbars are hidden by default– Cc, Bcc, Reply-To, Attachments are hidden unless the field contains data or the link to show is clicked– Much more useable …
Announcements - September 26, 2017 - 1 min read
It is now possible to see when exactly an email sent from ReservationKey was opened. We automatically add tracking now to all emails sent from the system. When the email is opened ReservationKey records the time and location where it was opened. This is useful to verify that guess are receiving your emails and when …
Announcements - May 18, 2017 - 2 min read
We now have a way to search six different sections of the system, quickly and as you type. You can search all six sections at the same time, or select from the drop down field to only show results from one section at a time. Here are some notes about each section. 1. Reservations Search …
Announcements - May 9, 2016 - 2 min read
A new option has been added in Settings tab, Preferences to now be able to show multiple fields for the address instead of just one text box. Go to Settings Tab, Preferences and set this option: In case you don’t need three fields for phone numbers we’ve also now added an option to hide 2 …
Announcements - October 9, 2013 - 2 min read
We’ve been busy adding a few new features to the user forum. You’ve probably already noticed the new, more prominent, link in the system header, but here are a few more features you might not have seen. SearchIt is now possible to search all conversations. TagsA powerful feature, is that we now have hash tags …
Announcements - November 25, 2012 - 1 min read
We’ve added two new features to the Correspondence window. It is now possible to add attachments prior to sending an email. Just click the Add link. Additionally, PDF files can now be created from the contents of the email template, and attached to a message, all with just a few clicks. This is great for …