New: Drag and drop reservations

It is now easy to move reservations around on the calendar – just drag, drop, and confirm. There is also the option to keep the original prices, or to pull prices fresh from the room the reservation was dragged to.

Updated Correspondence Window

We have improved the look and feel of the correspondence window so that it is now more mobile friendly and also cleaner. Some of the key changes:– The editor toolbars are hidden by default– Cc, Bcc, Reply-To, Attachments are hidden unless the field contains data or the link to show is clicked– Much more useable … Read more

NEW ENHANCEMENT: Easily view your ADR and RevPar

ADR and RevPar, two important financial performance indicators used in the hotel industry, are now easily found in the report Income Summarized by Unit. Average Daily Rate, ADR, is one of the commonly used financial indicators in hotel industry used to measure how well a hotel performs compared to its competitors and itself (year over … Read more

NEW FEATURE: Click to call

Phone numbers entered into the Reservation Details are now clickable to call. Skype or another phone program can open, depending on your what you have set in your browser. Or on a mobile device, your device’s phone.  Once a number is typed into one of the phone fields, the new call link shows. Just click … Read more

NEW FEATURE: Change the order of guest names

It is now possible to change the order of the guest names on the internal availability calendar to read first name first, such as John Smith” instead of the default last name first, such as “Smith, John.” To set this up, go to Settings, Preferences and expand the section for “Internal availability calendar.” Then select … Read more

NEW: Reports menu has been redesigned

Something we meant to do for awhile, and now have completed, was to improve how the Reports menu works. Instead of one long column listing all our reports, we have now sorted them into topic areas which we makes it easier to find the report you are looking for. For users that only see some … Read more

NEW FEATURE: Track when emails were opened

It is now possible to see when exactly an email sent from ReservationKey was opened. We automatically add tracking now to all emails sent from the system. When the email is opened ReservationKey records the time and location where it was opened. This is useful to verify that guess are receiving your emails and when … Read more

New feature: include room/unit specific details in email templates

While you could make a different email template for each room/unit you have, you may find it more convenient to make one generic template and then have the system pull information into that template based on the room(s) reserved. This is useful for things like a pre-arrival email which has directions to the apartment reserved, … Read more