One of our users noticed that payments coming from a reservation page are not categorized like payments that are entered internally. So we have now added an option to set what category should be used for the initial payment from the online payment page. This setting is found under the Website tab, Payment Schedules. Whatever … Read more

One of our property manager users describes below how she is able to convert leads to booking using ReservationKey’s payment link feature. This automates the process of asking the guest for a credit card and at the same time gives them a quote to review. Summary: 1. Get the potential guest’s email address2. Make a … Read more

For our users with many room/units and many users, it is now a lot easier to manage permissions when adding a new unit to your account. Previously it was necessary to open the settings for every user and add the newly added unit to their permissions.  Now, from within the Room/Unit settings screen it is … Read more

A new type of custom field has been added – numbers. An easy way to make a dropdown list that contains incrementing numbers. Just enter the start, stop, and optional increment to build this type of custom field. A custom field of this type can be added in the Website tab, Custom Fields, ADD.

It is now possible for guests to select from multiple rate plan options when making reservations online using the date search view in either the multiple rooms or hotel style booking pages. This is useful to be able to offer different rates for the same room, depending on amenities offered (such as with or without … Read more

Now it is super easy to get an overview of your activity for the day. Simply click the date bar and a summary of arrivals, staying, and empty rooms will show. This also shows outstanding balance, number of guests, and number of nights.

It is now easy to move reservations around on the calendar – just drag, drop, and confirm. There is also the option to keep the original prices, or to pull prices fresh from the room the reservation was dragged to.

We have improved the look and feel of the correspondence window so that it is now more mobile friendly and also cleaner. Some of the key changes:– The editor toolbars are hidden by default– Cc, Bcc, Reply-To, Attachments are hidden unless the field contains data or the link to show is clicked– Much more useable … Read more

ADR and RevPar, two important financial performance indicators used in the hotel industry, are now easily found in the report Income Summarized by Unit. Average Daily Rate, ADR, is one of the commonly used financial indicators in hotel industry used to measure how well a hotel performs compared to its competitors and itself (year over … Read more

Phone numbers entered into the Reservation Details are now clickable to call. Skype or another phone program can open, depending on your what you have set in your browser. Or on a mobile device, your device’s phone.  Once a number is typed into one of the phone fields, the new call link shows. Just click … Read more