ReservationKey User Guide
Discount Codes
Summary
Discount codes in ReservationKey allow you to offer discounts to guests booking online or apply discounts manually to reservations entered into the system. This guide explains how to create, manage, and apply discount codes, including filtering, settings, restrictions, and advanced options.
1. Accessing the Discount Codes Section
- Navigate to the Discount Codes section.
- Use the filters to view:
- Currently Valid discount codes
- Past discount codes
- All Discount Codes
- Click on an existing discount code to edit its settings or create a new discount code.
2. Creating and Editing Discount Codes
- Description: Enter a description for the discount code.
- Code: Input the discount code guests will use.
- Amount and Type:
- Percentage discount (e.g., 10% off)
- Flat dollar amount discount (e.g., $50 off)
- Dollar amount per night discount (e.g., $10 per night)
- Reservation Page Selection:
- Choose which reservation pages the discount code applies to.
- A discount code does not have to apply to every reservation page.
3. Restriction Settings
- Minimum Stay: Specify the minimum number of nights required for the discount.
- Valid Date Ranges: Restrict the discount to certain booking periods.
- Day of Week Limits: Control which days the discount is available.
- Excluded Days: Prevent discounts on specific dates.
- Alternate Rate Plans: Use the discount code to trigger an alternate rate plan.
- Tax Exemption: Mark the reservation as tax-exempt.
- Compatibility with Rate Adjustments:
- Allow or prevent discounts when a rate adjustment is already reducing the rate.
- Allow or prevent discounts when a rate adjustment is increasing the rate.
- Allow or prevent the discount when a multi-night discount is already applied.
4. Advanced Settings
- Reservation Status Change: Automatically change the reservation status when the code is used.
- Star Icon: Assign a star icon to reservations using this code.
- Internal Display: Choose whether to show the discount code internally.
- Sort Order: Adjust the order in which discount codes appear.
- Unit-Specific Discounts:
- Restrict the discount code to specific rooms/units.
- If a guest tries to book an unlinked unit, the discount will be invalid.
5. Step-by-Step Guides
Adding a New Discount Code
- Navigate to the Discount Codes section in the system.
- Click on Add New Discount Code.
- Enter a description for the discount.
- Input the discount code guests will use.
- Set the discount type (percentage, flat amount, or per-night discount).
- Select the reservation pages where the discount will be applicable.
- Configure any restrictions such as minimum stay, valid date ranges, and excluded days.
- Adjust advanced settings if needed (e.g., reservation status changes, unit restrictions).
- Click Save to apply the new discount code.
Applying a Discount Code to an Existing Reservation
- Open the reservation that requires a discount.
- Locate the Discount Code field within the reservation settings.
- Enter the discount code or select it from a list.
- Ensure that the discount is correctly applied based on the set restrictions.
- Save the reservation to confirm the discount.
This guide provides an overview of how to manage discount codes in ReservationKey, helping you optimize their use for both online and manual reservations.