How do I get start with selling gift certificates?
Go to the Website Tab, and click the side tab, Gift Certificates. If you don't see this tab, make sure it is enabled, under your user settings in Settings Tab. Customize the fields as necessary and then start linking to your Gift Certificates page from your website. You will find your unique link at the bottom of the setup page.
What types of online payments can be use with gift certificates?
To completely automate the selling process, you may use one of our integrated payment solutions such as PayPal or authorize.net. Or, if you want to manually charge the buyer's card you may collect their credit card number, charge the card, and then mark the certificate as valid. You will receive the first 12 digits in an email notification, and the last 4 digits can be retrieve by clicking a link in the email, or from within ReservationKey.
How can I customize the look and feel of my gift certificates sale page?
You may change the theme by selecting from one of our pre-defined themes. Or you may edit the theme under the Themes tab. The themes are created with a CSS stylesheet so you only need to edit the CSS to adjust the look and feel of the theme.
Do I have to send an email confirmation after someone buys a gift certificate?
No, an email confirmation will only go out if the email confirmation field is not empty. Fill in your email address in the BCC field if you want to receive a copy of confirmations when they are sent out. Additionally, confirmations will only be sent out if your buyer includes an email address.
Do gift certificates expire?
Gift certificates only expire if you set them to expire. You can set no expiration date, or you can select an expiration date between 1 and 60 months from date of purchase.
What happens if someone tries to use an expired gift certificate?
The user will receive a message saying the gift certificate is invalid.
How does a guest use a gift certificate?
Your guest enters the certificate code into the Gift / Discount Code box on your reservation form. If a valid code is entered, up to the value of the certificate will be automatically deducted from the reservation price. It is also possible to use a gift certificate for reservations you enter manually. Under the Payments section, select payment category of Gift Certificate and enter the code. If valid, the amount entered to be paid by gift certificate will be entered as a payment.
What is the Create Certificate section used for (under Gift Certificate Settings)?
Use this section to create gift certificates manually, without having to pay for them electronically. This is useful if you want to give gift certificates away as a promption (such as a thank you present), or you have a guest wanting to purchase a gift certificate in person, paying with cash. You just need to generate the certificate manually, and enter the purchaser's email address in the buyer email address field and that person will receive an email confirmation containing the gift certificate code.
Do you have a tour of the Gift Certificate options?
To view screenshots and further explanations of this section, please see our Gift Certificates Tour.
Can I enter my own amounts for the face value in which I sell certificates?
Yes, we have a field where you can enter your own amounts, but separating values with a hash sign, such as 100#200#300#300. Or leave that field blank to use our default amounts with incrementally range from $25 to $4,000.