RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team. Showing posts from 2012.
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Operations - December 28, 2012 - 1 min read
Now there is another way to directly select which month to jump to on the internal availability calendar. This is useful when you need to go to a month different from the last viewed month, without having to load the calendar first (such as when you are on the Reservation Details screen and need to …
Operations - December 10, 2012 - 4 min read
Sometimes people are a little confused about what it takes to actually start taking online reservations with ReservationKey through their website. It actually is quite easy. There are two main methods – linking to the system, or embedding the application in an iframe on your site. Below I will show you exactly what is meant by this. The first …
Operations - December 6, 2012 - 5 min read
Users often ask what they can do to more fully utilize the various features of ReservationKey. While this list is nowhere near exhaustive, here are a few things you can do that quickly come to mind: Fully Integrate Payments One of the best things you can do to save you time is to process all …
Operations - November 23, 2012 - 4 min read
Recently we’ve seen an uptick in interest in our system from people that manage vacation rental homes, condos, cabins, etc. I’m happy to say the system works great for these type of users, and continues to improve everyday. Here is a link to a recent recommendation from a property manager user in Miami:http://www.facebook.com/ReservationKey/posts/561688777190413 And here …
Operations - November 17, 2012 - 1 min read
For users that manage many units, it is now easier to scroll the internal availability calendar. We’ve added options in Settings Tab, Preferences, for setting the location of the horizontal scrollbar. It can now be set to Bottom Only, Top Only, Both Top and Bottom, or None. Top scrollbar: and bottom: So, if you find …
Operations - October 21, 2012 - 2 min read
From the Reservation Details page, the Change link now opens a small window where quick adjustments to a reservation can be made. This window contains several useful features. 1. Move RoomsSimply select the new room to move this guest to. After selecting the room, the system will automatically check to see if the newly selected …
Operations - September 27, 2012 - 4 min read
Occasionally prospective users will ask us whether we have 24 hour, 7 day a week phone support. The basic answer is no, although sometimes it sure feels like we do. Running a web based, global business, with users spread out across more than 27 countries, we could easily work 24 hours a day and always …
Operations - September 19, 2012 - 4 min read
Just now, a prospective user emailed me with this question:” I have webervations right now and am considering a change. What can you tell me that would make me think you are better? Thank you.” My short answer to this question is:I think big reasons are we have a fuller featured system, a very flexible …
Operations - September 13, 2012 - 2 min read
When reviewing activity results for Availability Search (entries that get recorded when someone searches for availability on a Reservation Page), if the search results in no units available, a red “No Availability” tag appears next to the activity log. If the search was within your cut-off period, an orange “In Cut-Off” tag appears. Also, groups …
Operations - August 10, 2012 - 3 min read
We’ve added lines for Arrive and Depart dates in the summary section when in the Calendar Search Mode (mode where users click calendar to select dates). This addition matches what we already had in the Availability Search Mode. This should help guests be extra clear on the arrive/depart dates they have selected. Example:
Operations - February 22, 2012 - 4 min read
I am sure there are lots of reasons people switch to using ReservationKey versus selecting a different system. There are so many systems out there that it seems people often are overwhelmed when trying to select a new reservation and management system. Those that are the least worn out by the process of selecting a …
Operations - January 26, 2012 - 3 min read
We’ve just set up a way for you to monitor activity on your reservation page(s). Now, whenever a search is made on a reservation page, the system automatically records this information to the Activity section. We record the dates searched, number of nights, IP address of the person searching, and the reservation page from which …
Design - January 25, 2012 - 3 min read
You never want to lose a lead, even if you don’t have any availability for the dates your prospective guest was searching for. A newly released feature addresses this issue. Now when a search is run and you have no units available for the dates searched, a form appears where guests can send an inquiry, …
Operations - January 12, 2012 - 3 min read
We’ve just added a new feature where minimum stay requirements can be automatically reduced if they cannot be met. For example, you have a two night minimum stay set for Friday and Saturday reservations. Your room is already booked for Saturday and Sunday, which leaves a single Friday available. With this new option enabled, the …