RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team. Showing posts from 2012.
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Operations - December 28, 2012 - 2 min read
We offer a feature where you can set up completely different rate plans which are triggered by discount codes. This means you can set up a code which will pull rates from a different plan than your normal rates. An example of where this is useful is if you are using ReservationKey to manage a …
Operations - December 28, 2012 - 1 min read
We’ve just added code to our search form so that your guests can now set their arrival and departure dates, and also the number of guests in their party. Your availability will show now based on this extra filter, maximum occupancy. Only available units that meet or exceed the occupancy searched for will be shown …
Operations - December 10, 2012 - 4 min read
Sometimes people are a little confused about what it takes to actually start taking online reservations with ReservationKey through their website. It actually is quite easy. There are two main methods – linking to the system, or embedding the application in an iframe on your site. Below I will show you exactly what is meant by this. The first …
Automation - December 6, 2012 - 2 min read
Maybe this is the time of year that you want to turn off your online booking page and take a break for a few days. Some innkeepers want to be able to take reservations, but only via phone calls so that they can properly instruct potential guests. Or maybe you have a special message you …
Operations - November 23, 2012 - 4 min read
Recently we’ve seen an uptick in interest in our system from people that manage vacation rental homes, condos, cabins, etc. I’m happy to say the system works great for these type of users, and continues to improve everyday. Here is a link to a recent recommendation from a property manager user in Miami:http://www.facebook.com/ReservationKey/posts/561688777190413 And here …
Operations - November 16, 2012 - 1 min read
Previously, after adding something such as an Item For Sale, it was necessary to also go into the Reservation Page settings and select which items should show on that Reservation Page. Now, it is possible to select the Reservation Page right from the settings for the item being edited – Items for sale, Themes, Payment …
Operations - October 31, 2012 - 3 min read
ReservationKey works well for larger properties such as hotels, motels, and campgrounds, where users book by the TYPE of unit. Here are the steps for how to set up this type of property. All of these sections are located under the Properties Tab. 1. Properties / Locations– Add your property name– Add descriptions and photos …
Automation - October 25, 2012 - 3 min read
We have developed functionality to automatically send emails to guests based on dates saved in custom fields. This is useful for sending automatic yearly emails to guests for events such as a birthday or wedding anniversary. Here’s how to set it up: 1. Add Custom Field(s)Add one or more custom fields of the date type: …
Operations - October 8, 2012 - 2 min read
Do you ever want to hold a number of rooms for a group booking, such as for a wedding, but you want guests to be able to reserve individual rooms out of those held rooms? Now, this is possible, thanks to a new status option. In this example, we can see that there are a
Design - September 19, 2012 - 3 min read
An existing property management customer is expanding into the tour business, and is using ReservationKey to manage all his tour bookings. Thanks to being able to set up many different reservation pages in ReservationKey, he can set up a different page for each tour offering. One such page is for the Rhythms of the Night tour. Using …
Operations - August 10, 2012 - 3 min read
We’ve added lines for Arrive and Depart dates in the summary section when in the Calendar Search Mode (mode where users click calendar to select dates). This addition matches what we already had in the Availability Search Mode. This should help guests be extra clear on the arrive/depart dates they have selected. Example:
Operations - August 5, 2012 - 3 min read
Now, instead of breaking down multiple Fees and Items for Sale into one line per item, they are combined onto one line. If the quantity is more than one, then a number is added after the description, to indicate how many were added. Currently this is only for items added internally. We likely also will …
Operations - August 4, 2012 - 3 min read
By popular demand, you can now customize the Check-In Time field to leave it as a text field, or make it a dropdown with your own dropdown selection text. To make a dropdown, go to Website tab, Reservation Pages, edit your page, scroll down to near the bottom, the section called Reservation Form, and click …
Operations - April 20, 2012 - 4 min read
Thanks to suggestions from users, we’ve added a few new small features to the system. And scroll down to read some news about things we are working on. Rate Adjustment Shows in Room Listing Price If your room/unit price is being adjusted downward by a Rate Adjustment, we are now showing the original price, plus …
Payments - April 14, 2012 - 4 min read
Using Authorize.net as your payment processor with ReservationKey is easy. Here are a few tips to help with some of the settings in both systems. Turn Test Mode Off Even though you might be tempted to leave Test Mode enabled, disable it. When your authorize.net account is in Test Mode it will not work with …
Payments - March 2, 2012 - 2 min read
You might think, wouldn’t it be nice if I could charge a different deposit amount depending on how many nights the person has selected? Well, now you can, using the Alternate Payment Schedule setting in the Reservation Page settings. For example, for reservations for only one night you might want to charge 100% of the …
Operations - February 27, 2012 - 2 min read
It seems more important than ever these days to have a Facebook presence. From looking at a lot of Facebook business pages it seems that people set up the page but then don’t really know what to do with it. And, the more online ventures you get into, the more time it takes to maintain …
Operations - February 22, 2012 - 3 min read
The following information applies to users that:1. ask for credit card information on their reservation page, and2. want to emebed their reservation page in their website. An issue arrises when users want to embed a ReservationKey reservation page that asks for guest’s credit card information into their website using iframes, but they don’t have their …
Operations - January 26, 2012 - 3 min read
We’ve just set up a way for you to monitor activity on your reservation page(s). Now, whenever a search is made on a reservation page, the system automatically records this information to the Activity section. We record the dates searched, number of nights, IP address of the person searching, and the reservation page from which …
Design - January 25, 2012 - 3 min read
You never want to lose a lead, even if you don’t have any availability for the dates your prospective guest was searching for. A newly released feature addresses this issue. Now when a search is run and you have no units available for the dates searched, a form appears where guests can send an inquiry, …
Operations - January 1, 2012 - 2 min read
Yes, it is already 2012. Every year seems to go quicker than the next. To kick off the new year, we just finished work on a slideshow feature. Photos uploaded to the Additional Photos section under the Property, Room, or Fraction screens can now be turned into a slideshow automatically. Once enabled, a link to …