RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team.
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Operations - October 21, 2012 - 2 min read
From the Reservation Details page, the Change link now opens a small window where quick adjustments to a reservation can be made. This window contains several useful features. 1. Move RoomsSimply select the new room to move this guest to. After selecting the room, the system will automatically check to see if the newly selected …
Operations - October 8, 2012 - 2 min read
Do you ever want to hold a number of rooms for a group booking, such as for a wedding, but you want guests to be able to reserve individual rooms out of those held rooms? Now, this is possible, thanks to a new status option. In this example, we can see that there are a
Operations - October 8, 2012 - 1 min read
When a rate adjustment results in a price decrease, we now show that information on hotel style pages. Previously this was only implemented on Multiple Unit pages. Such as is seen here:
Operations - October 7, 2012 - 2 min read
If you want to use a "book now" form where guests enter their dates on your website, you can pass values to your iframe URL using JavaScript.
Operations - October 4, 2012 - 1 min read
Now it is possible to “star” reservations in order to highlight certain ones. When a star has been added, the star will appear next to the guest’s name on the internal reservation calendar. To add a star, simply click the star at the top of the Reservation Details screen. We think there is room for …
Operations - October 2, 2012 - 1 min read
We’ve added a couple of new tweaks for hiding the number of children in the reservation forms. By adding these lines to a custom theme, the number of children can be hidden. Hide the number of children dropdown:.numchildren { display:none; } Hide the number of children in the reservation summary, on the Reservation Page:#numguests_children_span {display:none;} …
Operations - September 28, 2012 - 2 min read
We just made a slight adjustment to the way room prices are set when changing with reservations. Previously, when changing a reservation by adding a few days, the prices for the original days would revert back to the price according to the rate plan. Now, only the newly added dates will pull the price from …
Operations - September 27, 2012 - 1 min read
Cedar Mountain Farm Bed and Breakfast commented on ReservationKey’s status. Cedar Mountain Farm Bed and Breakfast wrote: “Like the reader you quoted, I looked long and hard for a new reservation system (switching from Webervations). At first I thought Reservation Key was too good to be true. Now I know it is all true and …
Operations - September 27, 2012 - 4 min read
Occasionally prospective users will ask us whether we have 24 hour, 7 day a week phone support. The basic answer is no, although sometimes it sure feels like we do. Running a web based, global business, with users spread out across more than 27 countries, we could easily work 24 hours a day and always …
Operations - September 20, 2012 - 3 min read
It is now possible to set how many days the new reservation alert should search. The new default is to show the number of reservations received over the last two days. Some users noted that by only showing an alert for reservations received “today” they were not being alerted to reservations made late the previous …