RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team.
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Operations - January 26, 2015 - 2 min read
Now it is possible to create a reservation internally, adjust the room prices, and then email the guest a link to be used for entering their contact information and payment. This makes it easy to negotiate a price over the phone or email, and then provide your guest with a link to your reservation page …
Operations - January 23, 2015 - 1 min read
Now it is possible on a room by room basis to exactly set the number of occupants allowed, including how many are allowed to be children. This can be set from zero up to the total number of occupants allowed. If the number of children allowed in the room/unit is set to zero then the …
Operations - January 21, 2015 - 1 min read
There is always lots going on in ReservationKey, new features, enhancements, bug fixes, etc. But knowing what is happening in the system has been difficult. So now we’ve created a change log where we post very brief summaries of all changes, with links to related forum posts for further details. This way, you can just …
Operations - May 15, 2014 - 1 min read
We added an enhancement to make it easier to select dates on the internal calendar. Now, instead of clicking each day one by one, we have the option to click the first date, hold down your mouse, and then release on the last date of the reservation. This will select all dates in between, as …
Operations - May 12, 2014 - 1 min read
Several of our long time users have been working hard to create a new directory website for independent lodging facilities, innrewards.com. The idea with this is to provide a central place for guests to find properties and avoid paying commissions to the big Online Travel Agent sites. ReservationKey has worked with innrewards.com to provide a …
Operations - March 22, 2014 - 2 min read
For users that are taking advantage of our connection with our channel manager partner, myallocator.com, we now have two ways to set up matching between ReservationKey and Myallocator. By Room TypeWe’ve just added the option to match room types in ReservationKey to those set up in Myallocator. With this method you don’t need to set …
Operations - February 27, 2014 - 2 min read
We’ve now added the ability to process modifications to existing reservations sent to ReservationKey from MyAllocator. How this works is we set the prior version of the reservation to cancelled and then insert the modification as if we were inserting a new reservation. If the ReservationKey account doesn’t contain a status that doesn’t block the …
Operations - February 4, 2014 - 1 min read
As we continue to acquire users worldwide, we have had a lot of requests for the ability to set the time zone used on public Reservation Pages. It is now possible to set the time zone to be used by each of your Reservation Pages. This setting affects things such as which day counts as …
Operations - November 22, 2013 - 1 min read
Recently a few users posted requests that that Reservations Tab save their search criteria. This would make it easier to do a search for a group of reservations, open one, and then be able to click Reservations again and go back to exactly the same search results. We’ve just added this capability to the Reservations …
Operations - November 20, 2013 - 2 min read
We are pleased to announce that ReservationKey has been certified by TripAdvisor as a Plus Partner. Here is the message we recently received from TripAdvisor: “Great news, everything runs fine and you are now certified and your customers will be able to use the TripConnect within 48 hours.” This means that any of our clients …