RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team.
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Operations - June 4, 2021 - 3 min read
We now have an easy option for online check-in. Using the merge code {{checkinlink}} in an email template, your guests receive a clickable link to a form to complete the check in process online. The settings for this page are fully customizable, including what form fields to show (custom fields), and how many days prior …
Operations - May 6, 2021 - 1 min read
It now is possible to add two more types of custom fields to contact forms. 1. Image / file upload This type of field makes it possible to ask your guests to upload photos, such as a photos of their ID or driver’s license. Other possibilities could be for a guest to upload a signed …
Payments - February 1, 2021 - 2 min read
It is now possible to connect a Square Terminal with your ReservationKey account. With swiping, dipping, or contactless payment, you can take advantage of lower processing fees. The process of making a payment is almost exactly the same as processing a credit card directly within ReservationKey. Once a Terminal is set up, in our …
Operations - January 25, 2021 - 3 min read
We are always excited to work with new clients, and even more so when the client is running a type of business we don’t work with so often. Here, we have Hemmingway Boatels, a floating hotel, in a refurbished luxury yacht. In order for our potential client to better understand how our booking engine can …
Integrations - January 19, 2021 - 2 min read
Updates We now have channel specific settings for Channex. For example, a reservation from booking.com can have a different status color than one imported from Expedia. Also, possible to set different payment pages, and email schedules. As well as being able to have the system create an expense record in order to track commissions to …
Operations - January 18, 2021 - 3 min read
We’ve made a number of improvements to the iCal section of the system. The biggest change is that we are now able to automatically cancel reservations and handle modifications (with some limitations, see below). We have also added a one-click way to run the import of all iCal links in your account. Cancellations To enable …
Operations - December 7, 2020 - 2 min read
We have implemented a Timed Hold feature. You can now set a status to change after X number of hours. This is useful for being able to hold a reservation for a potential guest, but have the units unblock automatically if they don’t reserve (by clicking on the link to pay and paying) in time. …
Operations - August 6, 2020 - 1 min read
Our default number of guests, when searching for availability on public reservation pages has always been two adults and zero children. The price that shows has been always based on that combination. Now, it is possible to set the default number, and the price showing will reflect any surcharge or discount for based on the …
Operations - July 3, 2020 - 1 min read
Many of our clients have multiple users, and wish to track which user added a reservation. We already do this with our Activity section, but now we have added another way, through a custom field. This is makes it easy to run reports to see which users added which reservations. Our users that requested this …
Automation - May 11, 2020 - 1 min read
It is now possible for guests to modify their reservations online – to be able to remove dates and/or rooms from their reservation. 1. Set up your Email Templates and Website Messages You will want two email templates one to be used in case of a cancellation one to be used in case of …