RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team.
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Operations - July 21, 2025 - 3 min read
Make third-party tracking easier with our new unified reservationData layer. This update simplifies how ReservationKey integrates with tools like Sojern, Google Ads, and Meta Pixel by standardizing data and reducing manual customization.
Automation - January 27, 2025 - 3 min read
We are excited to announce the addition of text messaging to our platform! This new feature allows seamless communication with guests (and others). Some of the key functionality: Schedule Automated Messages: Create customizable templates to send messages automatically at predefined times. Smart Automation With Templates: Create reusable templates for your automations, enhanced with merge codes …
Announcements - September 27, 2024 - 1 min read
We have updated our slideshow to be easier than ever to use. Just swipe/click left and right to view photos right from within the main booking page.
Design - September 27, 2024 - 1 min read
We have fully updated our older “White” theme and the new version “White 3.0” is now available. This version fixes several issues with display on small screens, and generally is more modern and functional. It is easy to customize, change colors, etc. This is the standard theme: And here is a customized version. And everything …
Operations - June 1, 2024 - 1 min read
ReservationKey now offers two additional ways to sign in: Sign in with Google Multi Factor Authentication with an authentication app Sign In with Google This option lets you link a Google account with ReservationKey, and once linked signing in is as simple as clicking a button. No more typing user names or passwords. Multi …
Operations - January 6, 2024 - 1 min read
We have added a new option, to allow users to filter out iCal reservations based on keyword text. ReservationKey has always not imported some reservations, but based on user feedback, users would like to have control over this using our interface. Therefore, we have added an option in our iCal settings, which allows users to …
Payments - October 31, 2023 - 2 min read
We have updated our PayPal payment so that we now have an option to use PayPal’s SmartButtons. This gives your guests more options for payment such as Pay Later, pay with a debit/credit card, and pay via Venmo. There are two steps to setting this up -1) Generate API credentials from your PayPal account, and2) …
Announcements - October 19, 2023 - 1 min read
We now have access to up to date exchange rates so that we can now offer the option to show a simple way for your guests to convert the total reservation price to their local currency. Even though your prices may be in one currency, now it is easy for guests to see the price …
Operations - August 1, 2023 - 1 min read
This feature has been added to Rate Adjustments, which is found here: Note: for multiple rate plans on a reservation page, this only works with those plans. If the primary plan attached to a room/unit is different, then on the calendar view, if the rate adjustment doesn’t apply to the primary plan, then it won’t …
Announcements - May 5, 2023 - 1 min read
We have added a new icon to make it easy to see which guests have alerts set. Or, if no alert is set, an info icon shows. Both icons are clickable, which brings up a window showing the alert (if any), contact notes, and the guest’s complete history of reservation notes. Here, we can see …