RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team.
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Automation - May 11, 2020 - 1 min read
It is now possible for guests to modify their reservations online – to be able to remove dates and/or rooms from their reservation. 1. Set up your Email Templates and Website Messages You will want two email templates one to be used in case of a cancellation one to be used in case of …
Automation - March 27, 2020 - 3 min read
We’ve been asked recently what are some of the best options for making it clear to guests that trip insurance is an option. So we brainstormed for awhile and came up with a number of ideas. Below we discuss some options, using our existing features. We also are also looking at ways to integrate directly …
Automation - February 11, 2020 - 1 min read
It is now possible for your guests to cancel online. We have created functionality where a link is generated by using {{cancellationlink}} which the guest can click to reach a page where they can cancel their booking. 1. Create header message, confirmation message, and email template (Website tab). 2. Set the fields in the Cancellation …
Integrations - November 1, 2019 - 1 min read
ReservationKey now connects directly with eRentalLock. This means, if you are using their digital locks on your vacation rentals, you can now generate key codes for your locks directly within ReservationKey. We make it simple to generate a code based on check in and check out dates, and times, and then automatically include that code …
Automation - April 2, 2019 - 1 min read
It is now possible to use a merge code for a website message in order to add the message text to an email template. This could be useful for a situation where your cancellation policy on your reservation page is the same policy you want to include in an email template. At the bottom of …
Operations - December 3, 2018 - 3 min read
The switch over is really very simple. Go through this checklist to make sure you are ready to make the switch to your new ReservationKey account: 1. Create a ReservationKey account. When you sign up for a trial account, you a getting access to our full system, the exact same system, log in, etc that …
Operations - October 30, 2018 - 2 min read
1. Can I set the system so that it is an inquiry only? Yes! By changing the system to not block the dates until the reservation is confirmed, this is easy to do. Also add text in the reservation page header and confirmation page to make it clear to guests that you will review their …
Payments - September 20, 2018 - 3 min read
One of our property manager users describes below how she is able to convert leads to booking using ReservationKey’s payment link feature. This automates the process of asking the guest for a credit card and at the same time gives them a quote to review. Summary: 1. Get the potential guest’s email address2. Make a …
Announcements - December 1, 2017 - 1 min read
We have improved the look and feel of the correspondence window so that it is now more mobile friendly and also cleaner. Some of the key changes:– The editor toolbars are hidden by default– Cc, Bcc, Reply-To, Attachments are hidden unless the field contains data or the link to show is clicked– Much more useable …
Automation - October 5, 2017 - 1 min read
Have you ever wanted to be able to have ReservationKey send an email automatically after you’ve changed the reservation status? This is now possible. To set this up, go to the Website Tab, Email Templates, and select a template. Then expand the Advanced section and select the status where the email will be sent. Once …