RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team.
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Operations - September 6, 2012 - 3 min read
You can now set which number you want your reservation ID numbers to start from. The numbers are unique to each account, and will only increase as reservations are added to your account. Prior to this, the reservation ID numbers were used system wide and increased sequentially as reservations were added to any user’s account. …
Payments - September 4, 2012 - 3 min read
The Payments by Date report now has a column to show the Reservation Status. It shows the status colors and description, unless the Print link is used, in which case the description only shows. Example:
Reporting - August 30, 2012 - 2 min read
For users in countries where tax is included in the price, we now have an option to set the system to include VAT. Taxes are still calculated but are not shown to the guest. To see the tax information, a template can be created using the tax merge codes, or export the reservation data to …
Reporting - August 28, 2012 - 3 min read
It is now possible to set exactly which taxes (if any) apply to Items for Sale and Fees. Previously, we had just one setting taxable or non-taxable. Now, to set as non-taxable, just don’t check any taxes to apply to the item. Otherwise, check the taxes that should apply. This allows for greater flexibility and …
Reporting - August 21, 2012 - 3 min read
Now you can set whether or not an item for sale that is a percentage should calculate the percentage price based on the total reservation price, including or excluding tax. This is useful if you are selling something such as Trip Insurance, that needs to be based on the total price of the entire reservation, …
Payments - August 13, 2012 - 3 min read
We have added an alert in case a PayPal subscription payment is not automatically received. Prior to this, account access would be automatically disabled as soon as the currently paid month expired. The difficulty with this is sometimes users would find themselves unable to log into their ReservationKey account without advance notice. Usually the payment …
Operations - August 9, 2012 - 2 min read
In order to prevent spam being submitted on the Guestbook comments form, we have added a new section. To successfully submit a comment, a simple numerical question must be answered by selecting the correct answer from a dropdown list. The questions ask for answers to the sum of random numbers. This is our first attempt …
Automation - August 7, 2012 - 2 min read
Welcome to the new internal messaging system. We will be using this system to announce changes and improvements to the system. Also, a big part of the system is the ability to send communications internally to Support, instead of by email. We hope to transition the majority of our support messages to this system rather …
Operations - August 5, 2012 - 3 min read
Now, instead of breaking down multiple Fees and Items for Sale into one line per item, they are combined onto one line. If the quantity is more than one, then a number is added after the description, to indicate how many were added. Currently this is only for items added internally. We likely also will …
Reporting - August 3, 2012 - 3 min read
Added new codes to email templates – for total amounts paid of each tax category. The format for the new codes is like this: {{tax(876): Hotel Tax}}{{tax(877): Sales Tax}}