NEW FEATURE: Track when emails were opened

It is now possible to see when exactly an email sent from ReservationKey was opened. We automatically add tracking now to all emails sent from the system. When the email is opened ReservationKey records the time and location where it was opened. This is useful to verify that guess are receiving your emails and when they opened the message.

An easy way to see a list of all emails opened on a particular day is to use the Monthly/Yearly Statistics report and select “Reservation Emails Opened.” Then click the link next to each date to expand that day’s results.

We also have added the tracking information to the “Reservation Emails Sent/Scheduled” view in this same report.

Clicking into a reservation, now in the Correspondence button we see a summary of emails.

And in the Correspondence History & Queue we have a new column showing how many times each email sent was opened.

We have also created a video walk through of this new feature here: