We’ve been working hard to make the forum more functional, especially to help with organizing and prioritizing requests that we receive. We now are sorting all messages into one of three categories – Technical Support, Feature Request, and Bug Reports. And from there we are connecting the post with the area of ReservationKey it is related to. Already this has been extremely helpful in allowing us to have a better idea of which parts of the program are the source of the most questions, which in turn helps us to determines where we can best spend our resources improving the system.
This also should help our users since now it is much easier to find prior forum posts related to the section of the system one may have a question about. In fact, as part of the process of posting a new post we show a list of prior related posts. We hope that if the issue was previously discussed, the person that currently has a similar question may find immediate assistance, without having to post a new question and wait for a response.
Also, it is easy to find posts related to a section by using the new “By Section” search option:
Or, simply click any tag to retrieve a list of all matching posts. The status is also clickable, which makes it easy to review completed projects, in progress, etc.
A completely new section of the forum is the Statistics area. This is useful for seeing which parts of the system have the most number of posts, and how many posts are made per day, per month, etc. Here we can quickly spot trends in the use of the forum (such as Thursdays seem to be the busiest day), and which section of the system generates the most posts (for Technical Support, Reservation pages in the most recent 30 days). We can see overall statistics or broken down by type of post.
This new organization is already helping us to be much more efficient in answer questions, and to be better organized in keeping track of feature requests and bug reports. We hope you find these features as useful as we do.