RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team.
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Announcements - April 24, 2020 - 1 min read
Previously it was necessary to use our discount options in order to arrive at weekly or monthly rates. But now, it is much easier thanks to dedicated fields within Rate Rules for setting these rates. Once these rates are set, they are automatically used once the reservation is at least 7 days (for weekly rates) …
Announcements - June 18, 2019 - 1 min read
We are happy to announce our new website construction is well under way and the site will be launched soon. Watch this space for further announcements.
Announcements - March 24, 2018 - 1 min read
Now it is super easy to get an overview of your activity for the day. Simply click the date bar and a summary of arrivals, staying, and empty rooms will show. This also shows outstanding balance, number of guests, and number of nights.
Announcements - December 1, 2017 - 1 min read
We have improved the look and feel of the correspondence window so that it is now more mobile friendly and also cleaner. Some of the key changes:– The editor toolbars are hidden by default– Cc, Bcc, Reply-To, Attachments are hidden unless the field contains data or the link to show is clicked– Much more useable …
Announcements - October 6, 2017 - 1 min read
Phone numbers entered into the Reservation Details are now clickable to call. Skype or another phone program can open, depending on your what you have set in your browser. Or on a mobile device, your device’s phone. Once a number is typed into one of the phone fields, the new call link shows. Just click …
Announcements - October 5, 2017 - 1 min read
It is now possible to change the order of the guest names on the internal availability calendar to read first name first, such as John Smith” instead of the default last name first, such as “Smith, John.” To set this up, go to Settings, Preferences and expand the section for “Internal availability calendar.” Then select …
Announcements - September 26, 2017 - 1 min read
It is now possible to see when exactly an email sent from ReservationKey was opened. We automatically add tracking now to all emails sent from the system. When the email is opened ReservationKey records the time and location where it was opened. This is useful to verify that guess are receiving your emails and when …
Announcements - September 19, 2017 - 1 min read
In additional to our existing way of setting rates, by entering rates for each date of the week, it is now possible to enter rates on a day by day basis. This makes it easy to quickly change rates and minimum stays for specific dates. We used to recommend using Rate Adjustments for making small …
Announcements - May 18, 2017 - 2 min read
We now have a way to search six different sections of the system, quickly and as you type. You can search all six sections at the same time, or select from the drop down field to only show results from one section at a time. Here are some notes about each section. 1. Reservations Search …
Announcements - December 9, 2016 - 1 min read
Under the Reservation Manager tab there is now an option for Bookkeeping. The idea with this feature is to make a simple place to enter income and expenses, and then to be able to sort and group by categories. The feature starts out empty, but will grow as you add Transaction Types, who you received …