RESOURCE LIBRARY
Product updates, practical hospitality tips, and setup strategies from our team.
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Announcements - October 6, 2017 - 1 min read
Phone numbers entered into the Reservation Details are now clickable to call. Skype or another phone program can open, depending on your what you have set in your browser. Or on a mobile device, your device’s phone. Once a number is typed into one of the phone fields, the new call link shows. Just click …
Announcements - October 5, 2017 - 1 min read
It is now possible to change the order of the guest names on the internal availability calendar to read first name first, such as John Smith” instead of the default last name first, such as “Smith, John.” To set this up, go to Settings, Preferences and expand the section for “Internal availability calendar.” Then select …
Announcements - September 26, 2017 - 1 min read
It is now possible to see when exactly an email sent from ReservationKey was opened. We automatically add tracking now to all emails sent from the system. When the email is opened ReservationKey records the time and location where it was opened. This is useful to verify that guess are receiving your emails and when …
Announcements - September 19, 2017 - 1 min read
In additional to our existing way of setting rates, by entering rates for each date of the week, it is now possible to enter rates on a day by day basis. This makes it easy to quickly change rates and minimum stays for specific dates. We used to recommend using Rate Adjustments for making small …
Announcements - May 18, 2017 - 2 min read
We now have a way to search six different sections of the system, quickly and as you type. You can search all six sections at the same time, or select from the drop down field to only show results from one section at a time. Here are some notes about each section. 1. Reservations Search …
Announcements - December 9, 2016 - 1 min read
Under the Reservation Manager tab there is now an option for Bookkeeping. The idea with this feature is to make a simple place to enter income and expenses, and then to be able to sort and group by categories. The feature starts out empty, but will grow as you add Transaction Types, who you received …
Announcements - October 3, 2016 - 1 min read
An option has been added to force users to re-login to the system. This is useful after changing a user’s permissions or password. Because these changes only take affect when a user logs in, it is now possible to force a user to log into the system, even if they are already logged in or …
Announcements - May 9, 2016 - 2 min read
A new option has been added in Settings tab, Preferences to now be able to show multiple fields for the address instead of just one text box. Go to Settings Tab, Preferences and set this option: In case you don’t need three fields for phone numbers we’ve also now added an option to hide 2 …
Announcements - August 22, 2015 - 1 min read
A new option has been added in the Settings tab, Preferences to now be able to show multiple fields for the address instead of just one text box. This has been a long request feature that we are happy to now support. By default, the system will still show one large text box for the …
Announcements - December 5, 2014 - 1 min read
It is now possible to set which links appear in the header section of the system on a user by user basis. Go to Settings, Users, click on a user, and then scroll to near the bottom and expand the Additional Settings area. Then select whether to show or hide the Search link, Reminders icon, …