It is now possible to change the order of the guest names on the internal availability calendar to read first name first, such as John Smith” instead of the default last name first, such as “Smith, John.” To set this up, go to Settings, Preferences and expand the section for “Internal availability calendar.” Then select …

Something we meant to do for awhile, and now have completed, was to improve how the Reports menu works. Instead of one long column listing all our reports, we have now sorted them into topic areas which we makes it easier to find the report you are looking for. For users that only see some …

It is now possible to see when exactly an email sent from ReservationKey was opened. We automatically add tracking now to all emails sent from the system. When the email is opened ReservationKey records the time and location where it was opened. This is useful to verify that guess are receiving your emails and when …

In additional to our existing way of setting rates, by entering rates for each date of the week, it is now possible to enter rates on a day by day basis. This makes it easy to quickly change rates and minimum stays for specific dates. We used to recommend using Rate Adjustments for making small …

While you could make a different email template for each room/unit you have, you may find it more convenient to make one generic template and then have the system pull information into that template based on the room(s) reserved. This is useful for things like a pre-arrival email which has directions to the apartment reserved, …

We now have a way to search six different sections of the system, quickly and as you type. You can search all six sections at the same time, or select from the drop down field to only show results from one section at a time. Here are some notes about each section. 1. Reservations Search …

Two useful features have been added to the internal availability calendar:1. floating top scroll bar2. more days show prior to a selected month Now, when clicking on a month, it will also show the number of days you have set in the Preferences section to show prior to the current day. And, for accounts with …

Now it is easier to select the Rate Plan(s) that Taxes and Fees apply to. In the settings screen for both, there is a new section to select the applicable Rate Plan(s): Previously it was necessary to go back to the Rate Plan settings to select taxes and fees. This option is still available, but …