Automation Tools for Reservation Management

ReservationKey allows operators to create customizable email templates that automatically insert reservation details. You can use them for booking confirmations, pre-arrival instructions, check-in reminders, and post-stay messages so guests receive the right information at the right time.

Emails can be scheduled to send automatically based on reservation events such as booking creation, arrival date, or departure date. This kind of guest communication automation helps keep messaging consistent while still letting you match the tone, branding, and style of your property.

ReservationKey keeps a complete history of every reservation, including booking status changes, payment updates, reservation modifications, and staff actions. This makes it easy to see exactly what changed and when, which is useful when questions come up about a guest stay or a payment record.

Staff accounts allow actions to be associated with specific users, so there is a clear record of who made each update. Combined with the payments tools and the calendar, this gives operators a more reliable view of reservation activity without extra manual tracking.

ReservationKey integrates with eRentalLock smart locks so a key code can be automatically generated when a reservation is created. The code can be tied to the guest's stay dates and included in automated email messages, which helps reduce manual coordination at check-in.

This is especially useful for vacation rental operators who want a simpler self check-in process without manual key handling. It is a practical example of hotel automation software and lodging automation working together with guest messaging.

SMS credits are purchased as needed, so you only pay for messages you actually send. This keeps the system simple for smaller properties while still supporting larger message volume when business grows.

Pricing decreases with larger credit purchases, making higher-volume messaging more affordable over time. The table below shows the current credit levels and per-message cost, while the table itself remains the source for the exact pricing amounts.