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It is now possible to see when exactly an email sent from ReservationKey was opened. We automatically add tracking now to all emails sent from the system. When the email is opened ReservationKey records the time and location where it was opened. This is useful to verify that guess are receiving your emails and when …

Something we meant to do for awhile, and now have completed, was to improve how the Reports menu works. Instead of one long column listing all our reports, we have now sorted them into topic areas which we makes it easier to find the report you are looking for. For users that only see some …

It is now possible to change the order of the guest names on the internal availability calendar to read first name first, such as John Smith” instead of the default last name first, such as “Smith, John.” To set this up, go to Settings, Preferences and expand the section for “Internal availability calendar.” Then select …

Have you ever wanted to be able to have ReservationKey send an email automatically after you’ve changed the reservation status? This is now possible. To set this up, go to the Website Tab, Email Templates, and select a template. Then expand the Advanced section and select the status where the email will be sent. Once …

Phone numbers entered into the Reservation Details are now clickable to call. Skype or another phone program can open, depending on your what you have set in your browser. Or on a mobile device, your device’s phone. Once a number is typed into one of the phone fields, the new call link shows. Just click …

ADR and RevPar, two important financial performance indicators used in the hotel industry, are now easily found in the report Income Summarized by Unit. Average Daily Rate, ADR, is one of the commonly used financial indicators in hotel industry used to measure how well a hotel performs compared to its competitors and itself (year over …

We have improved the look and feel of the correspondence window so that it is now more mobile friendly and also cleaner. Some of the key changes:– The editor toolbars are hidden by default– Cc, Bcc, Reply-To, Attachments are hidden unless the field contains data or the link to show is clicked– Much more useable …

It is now easy to move reservations around on the calendar – just drag, drop, and confirm. There is also the option to keep the original prices, or to pull prices fresh from the room the reservation was dragged to.